Job Description

The Opportunity * Opportunity to work for one of the leading financial service providers and top banks * Dynamic and fun team and culture * Great exposure to learn about banking products and services domain * Location: Choice of either Ch The Opportunity Opportunity to work for one of the leading financial service providers and top banks Dynamic and fun team and culture Great exposure to learn about banking products and services domain Location: Choice of either Changi Biz Park or Jurong East The Opportunity Opportunity to work for one of the leading financial service providers and top banks Dynamic and fun team and culture Great exposure to learn about banking products and services domain The Job Deliver personalized service over the telephone to customers in call centre on banking products, accounts, and services enquiries in an effective and efficient manner Ability to understand customers' needs and provide appropriate solutions and attention Identify cross-sell opportunities during customer interaction Consistently deliver excellent quality service to our customers to achieve total customer satisfaction Solicit customers' feedback and identify problem trends for improvement actions The Talent Open to fresh graduates (diploma/degree) Prior experience in call centres or customer service is preferred Patient, calm and passionate in assisting customers Decent multi-tasking skills Meticulous and resourceful A fast learner who can apply critical thinking skills and has good problem-solving skills Proficient in MS Office especially in Microsoft Word, Excel Next steps: Drop your resume and contact us to follow-up, or send your resume to sarah.ng@a decco.com Email Topic: Apply Customer Service - Call Centre (Fresh Grad welcomed| Bank)