Job Description

Bank Customer Service Executive (Call Centre)

12 mths direct contract

Raffles Place, OCBC Centre, Cecil Street

24/7 rotating shifts (5 days per week, including weekends and PH)

Shift hours are staggered (example of shift timing) 8.5 hrs each shift, including 1hr lunch:

• Morning: 8am - 5.30pm/9am - 6.00pm
• Afternoon: 11am - 8.30pm or 1pm - 10.30pm
• Night: 10.30pm - 8am

From $2,400/month

+ Shift allowance ($12.50 per day for Afternoon and Night shift)

+ Completion Bonus (0.5 mths bonus at 6 mth mark & Up to 2 mths bonus at end of contract (1 year) = Total up to 2.5 mths bonus!

Duties:

• Handle calls promptly by providing accurate and timely information, alternatives and solutions to customers on products and services.
• Respond to customers\' queries and concerns with the aim of achieving first call resolution. (calculate loan interest for customers)
• Follow up promptly with customers to resolve issues.
• Provide customers\' feedback to respective business partners in order to improve customer experience.
• Introduce and educate customers on the self-service/automated banking channels.
• Perform after- call administration work.

Requirement:

• Min Diploma/Degree

We regret that only shortlisted candidates will be contacted.

If this is not what you looking for do contact me wa.me/6580284202 for more job opportunity!

(Banking, finance, business development, accountant, marketing, receptionist, customer service, call centre, retail assistants and event/packer jobs available)

SOH BAO LING, CRYSTAL | R22104342

RECRUITFIRST PTE LTD EA. 13C6342

Additional Information

Career Level

Entry Level

Qualification

Not Specified

Job Type

Full-Time

Job Specializations

,

Company Overview

Grow your company with RecruitFirst!

The business environment today is a highly competitive one, which is ever evolving. Having the right human resource business partner with a strong network of consultants and candidates has become key to the success of industry leading businesses.

RecruitFirst is the fastest growing human resource consultancy in the Asia Pacific. Our mission is Helping People Find Better Jobs, and Organisations Find Better People. We live by this mission by ensuring that the best candidates and employers are connected via the rigorous recruitment processes and extensive database that we are continuously developing.

Be the first to recruit with us and start realising the value-add that we are able to provide to your organisation!
Enjoy the expansive array of human resource solutions and network which RecruitFirst has to offer.
Together with our affiliates, we have operations in 8 countries and 10 cities across Asia Pacific - Singapore, Kuala Lumpur, Bangkok, Hong Kong, Shanghai, Beijing, Guangzhou, Taipei, Tokyo and Seoul. This geographical network gives us the strategic advantage of acquiring the best candidates to satisfy the human resource strategies of multi-national companies. In addition, with this large network of consultants, we are also able to provide for all your human resource needs, including, temporary staffing, contract staffing, executive search, payroll services, global placement or management consultancy.

Additional Company Information

Registration No.

13C6342

EA No.

13C6342

Company Size

1 - 50 Employees

Average Processing Time

15 days

Industry

Human Resources Management / Consulting

HTZ Resources