Bank Customer Service Executive
Downtown Core, Singapore, Singapore
Job Description
\xe2\x9c\xa8OPEN FOR ENTRY LEVEL\xe2\x9c\xa8
Work in a Singaporean multinational banking and financial services corporation
Location: Raffles Place
Period: 1 year
Working Hour: 5 days a week [8.30am to 10.30pm (8.5 hours shift)]
What to do:
- Handle calls and emails promptly by providing accurate and timely information, alternatives and solutions to customers on products and services
- Respond to customers\' queries and concerns with the aim of achieving first call resolution.
- Follow up promptly with customers to resolve issues
- Provide customers\' feedback to respective business partners to improve customer experience
- Introduce and educate customers on the self-service/automated banking channels.
- Perform after- call administration work
- Use customer service and sales skills to optimise customer satisfaction of each customer contact
- Maximise opportunities to deepen customer relationship via upsell or cross-sell appropriate products and services
- Diploma/Degree graduate
- Able to work during weekend (5 days per week)
- Good communication skills
Scientec Consulting Pte Ltd -11C5781
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Job Detail
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Job IdJD1382479
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDowntown Core, Singapore, Singapore
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EducationNot mentioned