Bank Customer Service Officer *
Singapore, Singapore
Job Description
Responsibilities
As a Customer Service Officer, you will provide:
- Personalized service over the telephone to customers on banking products, accounts, and services enquiries in an effective and efficient manner.
- Handle email enquiries and live chats.
- Understand customers' needs and provide appropriate/ customized solutions.
- Identify cross-sell opportunities during customer interaction.
- Gather customers' feedback and provide timely feedback to the Team Lead on issues for improvement.
- Preferably with prior customer service experience
- Demonstrates good communication skills and able to work in a fast-paced environment.
- Comfortable to work rotating shift hours including weekends and public holidays.(shift allowances will apply)
Benefits
To be advice
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Job Detail
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Job IdJD1134085
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned