Bank Direct Contract, Special Assets Account Manager, Risk Management Group
Job Description
Job Purpose
Manage IBG 4 Credit Program - Small (CP-S) portfolio of delinquent cases with the aim to bring down the overdues
Manage IBG 4 CP-S Non-Performing Loans (NPLs), Specific Provision (SP) and NPL Rate, by actively pursuing NPLs resolution with a view to maximise recovery of NPLs for the Bank
Key Accountabilities
Perform call to delinquent customers and monitor repayments
Proactive in managing cases to resolve the NPLs and maximise recovery
Assess rescheduling/settlement requests
Adhere to Enterprise Singapore's loan monitoring and write-off requirements
Update system/database for reporting and tracking purposes
Responsibilities
Understand the end-to-end CP-S Collection process from Soft-Collection through Rescheduling to Enforcement
Be well-versed in own team process and functions
Manage a portfolio of delinquent cases and/or NPLs:
- Get customers to settle overdues
- Negotiate repayment terms with customers
- Obtain approval for recall of loans, repayment plans, or write-off
- Monitor repayment plans
Liaise with Enterprise Singapore on claim submission
Handle operational matters including reminder letter, recall letter, loan payment instruction, proof of debt, etc...
Update system/database
Requirements
Diploma holder and above in any related field
Minimally 1 year collection experience in a bank. Candidate with banking experience can also be considered
Knowledge/experience in collection and/or customer service will be an advantage
Basic knowledge of banking and financial products
Proficient in Microsoft Office applications
Team player with good communication and interpersonal skills
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Job Detail
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Job IdJD1579292
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned