Job Description

The Bars Manager drives world-class performance across all bar operations, ensuring financial accountability, service excellence, and team development. Responsible for wages, costs, expenses, and profitability, this role leads by example in delivering exceptional guest experiences while maintaining the highest operational standards.

Guest Experience & Service

Act as the face of the bar and engage with guests. Maintain high standards of personal presentation and guest service. Manage bar ambience (air conditioning, lighting, music, visuals). Ensure correct licensing signage is displayed. Deliver beverages to a consistent, high standard. Ensure bar presentation is impeccable, and opening/closing procedures are followed. Prioritise staff and patron safety during and after service. Enforce hygienic food and beverage handling practices.

Operations & Stock Control

Liaise with suppliers and reps; introduce new products in consultation with F&B/General Manager. Collaborate with Purchasing Manager for efficient stock requisitioning. Maintain bar inventory and re-order stock as required. Manage monthly stocktakes, address variances, and implement control systems. Oversee bar equipment maintenance and organise repairs/upgrades. Provide regular updates on bar activities to the F&B Manager.

Financial Management

Handle floats, tills, cash balancing, and safe reconciliations. Ensure accurate daily revenue balancing and reporting. Produce weekly bar revenue forecasts and rosters. Control wage costs within budget guidelines and drive customer spending. Monitor expenditure, revenues, and statistics to achieve budgeted targets. Analyse monthly trading results and implement strategies to grow revenue and reduce costs. Develop and control the Annual Business Plan and Budget. Prepare reports for end-of-month and Owner's meetings.

Sales & Marketing

Complete and submit daily sales reports. Stay informed on market trends to keep offerings relevant. Identify opportunities for growth and business improvements. Collaborate with hotel teams to plan special events. Promote the bar through creative marketing and advertising methods. Propose concepts, events, and incentives to sales and marketing teams. Support the development of a calendar of events to drive business momentum.

Customer Relations

Provide exceptional service to VIPs and regular guests. Uphold and monitor customer service standards across bars. Handle complaints professionally, leaving customers satisfied. Lead by example in delivering friendly, efficient, and professional service.

People & Training

Serve as the main point of contact for supervisors and floor staff. Oversee recruitment: interviewing, selecting, inducting, and orienting staff. Conduct annual performance reviews. Identify training needs and run cocktail, wine, and service trainings. Provide regular team briefings and on-the-job coaching. Address poor performance issues through correction and counselling.

Systems & Processes

Maintain up-to-date Micros/POS data in line with beverage menus. Ensure staff are trained in POS use. Manage email correspondence in a timely manner. Complete duties with clear handover notes.

Qualification:

Minimally GCE 'O' / 'N' Level with at least 3 passing subjects. Good command of written and spoken in English language. Valid WSQ Basic Food Hygiene Certificate

Critical Experience

3 years of working experience in a managerial position in relevant capacity. Knowledge of religious dietary requirements and Singapore Laws required. * Services and kitchen production flow of Ministry of Environment standard required.