Job Description

Job no: 500379
Work type: Full Time
Location: Marina Bay Sands
Categories: Front Of House

Job Scope Overview

• Provide food & beverage service to guests according to bar specifications and exceed their expectations

• Assist in maintaining cleanliness and organization of the bar areas and equipment

• Maintain complete knowledge of:
  
  • All menu items available in the bar
  • All liquor brands, beers, and non-alcoholic selections available in the bar.
  • Every wine/champagne by the glass and major wines on the wine list.
  • Designated glassware and garnishes for drinks.
  • All menu items, preparation method/time, ingredients, sauces, portion sizes, garnishes, presentation and prices.
  • Daily menu specials and out of stock items.
  • Bar layout, table set-ups, hours of operation
  • Imputing of items in the Info Genesis system.
  • Daily arrival / departure, VIPs
  • Be aware of in-house group activities, locations and times.
  • Correct maintenance and use of equipment.
  • All department policies / service procedures.

• Attend line-ups with other staff and review all information pertinent to the day\xe2\x80\x99s business.

• Check own grooming and attire standard.

• Meet with Captains, or Manager to review daily specials and out of stock items. Ensure that other members of the staff are aware of such changes.

• Communicate closely with Captains and Service Attendants to ensure quality service is achieved.

• Assist other bartenders and service attendants whenever possible

• Perform work and side duties in accordance with departmental procedures.

• Maintain storage areas with proper supplies, organization, and cleanliness. Rectify any cleanliness/organization deficiencies as requested by superiors.

• Replenish par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business.

• Upsell to guests whenever possible

• Transport linens to bar whenever required

• Prepare special items for events in accordance with superior\xe2\x80\x99s requests

• Attend meal breaks as assigned

• Prepare workstations & pantries, ensuring compliance to departmental standards.

• Ensure that all materials, equipment are in complete readiness for service in accordance to business needs;

• Ensuring that all procedures are carried out to departmental standards

• Participate and contribute in all designated meetings and training sessions

• Daily check and cleaning of work areas ensuring compliance with standards of cleanliness and order. Report any defects to Manager on Duty

• Anticipate, acknowledge and respond promptly to guests requests at all times

• Be familiar with all operation services/features and local attractions/activities to respond accurately to any guest inquiry.

• Report guest opportunities to Superiors following the instant pacification procedures and ensuring guest satisfaction. Advise of the problem and if unable to solve the problem, ask for superior\xe2\x80\x99s assistance.

• Be aware of guest reactions and communicate with superior and other service staff to ensure guest satisfaction.

• Maintain cleanliness and working conditions of departmental equipment, supplies, and work areas.

• Answer outlet telephone within 3 rings, using correct salutations and telephone etiquette.

• Ensure all assigned closing duties are completed before signing out.

• Take part in formal training programs

• Provide feedback of any problems to the Superior.

• Work to be part of a cooperative working climate, maximizing productivity and employee morale.

• Report to Manager on Duty work orders for maintenance and repairs to be submitted to Manager.

• Review status of assignments and any follow-up actions with Manager on Duty.

• Successful completion of the training/certification processes

• Collect & Analyze Guest Preferences and Comment Cards