Job Description

JOB DESCRIPTION

• Planning drink menus and informing customers about new beverages and specials.
• Selecting and mixing ingredients, garnishing glasses, and serving beverages to customers.
• Checking identification to ensure customers are the legal age to purchase alcohol.
• Taking inventory and ordering supplies to ensure bar and tables are well-stocked.
• Adhering to all food safety and quality regulations.
• Handling cash, credit, and debit card transactions, ensuring charges are accurate and returning correct change to patrons, balancing the cash register.
• Maintaining a clean work and dining area by removing trash, cleaning tables, and washing glasses, utensils, and equipment.
• Developing new cocktail recipes.
• Present menus and explanations for all menu items as well as specials of the day.
• Present children\'s menus, when appropriate, and describe specials and Alternative Cuisine.
• Utilize a "Captain\'s Pad" correctly and for the sake of communication.
• Provide water, bread and butter service throughout the meal to guests.
• Serve a dish to guests while explaining the contents and preparation.
• Be familiar with the beverage service including stemware used and appropriates garnishes.
• Offer coffee or tea and serve any requested according to Sedona Suites Ho Chi Minh City standards.
• Serve and clear food and beverage items in an unobtrusive and professional manner.
• Carry trays properly and safely as well as breaks them down.
• Carry trays, bussing and reset tables with linen, china, glass and etc.
• Clean service area when needed.
• Move tables and chairs.
• Clear tables and reset them for specific number of persons.
• Provide unobtrusive and professional service.
• Retrieve and stock all linen, china, silver, glassware and food and beverage items.
• Breakdown any buffets, displays or side stations when needed.
• Change ashtrays; serve cigarettes, crumb tables and offer additional beverages and cigars.
• Sweep/vacuum the floor before a shift if needed.
• Complete opening and closing side work as assigned and has all tables set according to standard.
• Respond properly in any hotel emergency or safety situation.
• Handle a guest walks out.
• Provide quick and attentive assistance to any mishap in the restaurant.
• Be flexible in assisting around different areas of the hotel in response to business and client needs.
• Recognize and address potential disruptive or undesirable guests.
• Perform other tasks or projects as assigned by hotel management and staff.
• Report for duty 5 minutes before the scheduled time, clean and tidy and wearing the correct uniform.
• Attend all the training subjects to the service staff and follows all rules and policies of the company.
• Utilize the hotel\'s POS system ringing up sales, printing checks, closing checks and completing closing readings.
• Handle cash and credit card procedures according to the guidelines of the accounting department.

JOB REQUIREMENTS

• Minimum 1-year experience in a similar position in the hotel industry
• Good customer service skills
• Good command in English
• Teamwork

BUSINESS SEGMENTReal EstatePLATFORMOperating Division

Keppel Corporation