Job Description

Company Description Our client is a cult-premium skincare brand from Singapore founded in 2009 with the vision to marry craftsmanship and technology to create the future of skincare. Guided by its key philosophy of achieving healthy skin from within, they have won more than 80 awards. They have featured on Forbes, BBC, the Louis Vuitton City Guide, and won Best Beauty Spa in Asia (WLSA) for 8 years for their three upscale spas. A digital pioneer, they are highly tech-enabled, one product being a proprietary mobile app that tracks a client\xe2\x80\x99s skincare journey and offers personalized prescriptions. More than an established skincare brand with deep technical expertise, they will always be a PEOPLE-first company. They are enabled by technology to consistently deliver excellent products and services. Beyond that, we aim to better lives by building deeper relationships with our stakeholders while being highly conscious of the impact and value we create in the world.

A Beauty Advisor\'s role is to initiate and nurture steady relationships with all customers. An effective Beauty Advisor Executive should maintain contact with clients, and work to understand and advise them on which of Porcelain\'s products or treatment services could best support their needs at the same time ensuring alignment with Porcelain\'s philosophy and objectives.

• Performing basic front-of-house duties such as attending to customers, answering email, phone or appointment booking inquiries in a professional manner
• Handle all clients\xe2\x80\x99 requests promptly and resolved customer\'s inquiries professionally
• Delivering luxury and premium service in store
• Record and update all communication with clients in the CRM
• Deliver sales, customer service, and skincare recommendations to educate customers on Porcelains Products & Services \xe2\x80\xa2 Build rapport and establish good relationships with clients to ensure customer retention & loyalty
• Promote & up-sell without hard-selling in a genuine and sincere manner \xe2\x80\xa2 Investigating and solving customers\xe2\x80\x99 problems
• Communicate and work closely with the team (therapists, managers) to ensure maximum client satisfaction
• Manage POS, payment terminals, and day-to-day store opening and closing procedures.
• Ensuring inventory accuracy \xe2\x80\xa2 Maintain Outlet\xe2\x80\x99s Tidiness and Cleanliness
• Attend all training
• Ensure after-sales follow up is done
  

• Diploma
• At least 1 year of experience in related field/industry
• Proficient in English (both written/spoken)
• Well-groomed and presentable
• Proficient in MS Office Application (Word and basic Excel/PowerPoint)
• Strong communication and interpersonal skills
• Willingness to go the extra mile
• Willingness to do sales