Job Description

Job Summary:

• Develop and plan training modules in line with latest market trends.

• Execute field coaching, including Basic trainings, Seasonal trainings, and various follow-up trainings to Therapists and Sales Consultants, to improve business performance, customer service and enhance brand image.

• Assess the effectiveness of the training initiatives through evaluation on a regular basis to identify coaching opportunities through regular feedback and reporting and conduct strategic follow up coaching to ensure successful roll out of training initiative.

• Ensure Therapists and Consultants are equipped with the skills required to achieve Brand’s KPI and ensure consistency in customer experience.
  

• To adapt training materials in order to fit the context and enhance content of existing training support documents as and when required.

• To deliver training to therapists in line with the sales cycles and training priorities.

• To deliver induction and specific training to grow and develop the brand.

• To develop and motivate Therapists and Sales Consultants through training and coaching

• To contribute to Training projects, training needs , evaluation analysis , update of training programs, action plan on training and coaching

• To be active on the field to observe customer purchase behaviour and interact with the Sales consultants and customers

• To identify and provide feedback for future training needs.

• To monitor competitors’ new products to provide more updated comparison information.

• To perform any other assigned job duties as per assigned by the management.
  

• Strong experience in training including delivery of training, ability to coach with a strong sense of detail and a strong focus on growing sales capabilities.

• High level of competence in presentation and excellent verbal and written communication skills

• Strong leadership and people management skills

• Confidence in presenting and influencing at all levels

• Highly driven, energetic, flexible and team spirited.

• With minimum 2 years of experience as a Trainer, ideally in Aesthetic face and body treatments.

• Certified by CIDESCO, ITEC, WSQ ACTA Full Certificate, WSQ SOA or any other relevant qualifications in beauty and aesthetic.