Job Description

The

Bell Captain cum Driver

oversees the daily operations of the bell desk to ensure seamless guest arrival and departure experiences while providing safe and courteous transportation services for the Hotel Owner and designated guests. This dual-role position requires a professional individual who is service-oriented, reliable, and capable of maintaining discretion and confidentiality when handling owner-related duties.

Key Responsibilities

Bell Service

Coordinate the bell team's daily activities, including luggage handling, guest escorting, and parcel deliveries. Ensure efficient and courteous assistance to all guests during check-in, check-out, and throughout their stay. Maintain the cleanliness and organisation of the bell desk, lobby area, and luggage storage room. Liaise with Front Office and Concierge to ensure smooth guest flow and timely assistance.

Driving Duties

Drive the Hotel Owner and designated guests safely and punctually to meetings, appointments, and events. Ensure the assigned vehicle(s) are well-maintained, clean, and serviced regularly. Maintain accurate records of vehicle mileage, fuel usage, and maintenance schedules. Exercise discretion and confidentiality always while handling owner-related matters. Plan travel routes, considering traffic and road conditions. Assist the owner with loading/unloading items or luggage as required.

General & Administrative

Assist with guest transportation requests when required (airport transfers, VIP pick-ups). Support in special events or hotel functions requiring logistics coordination. Perform any other duties assigned by the management to support hotel operations.

Requirements

Minimum 3-5 years' experience in a similar role within the hospitality industry or as a personal/company driver. Possess a valid Singapore Class 3 driving licence with a clean driving record. Good knowledge of Singapore roads and traffic regulations. Excellent communication and interpersonal skills. Professional appearance and grooming. Service-oriented, trustworthy, and able to maintain confidentiality. Able to work flexible hours, including weekends and public holidays.

Key Attributes

Professionalism:

Upholds hotel image in every interaction.

Discretion:

Handles confidential information with sensitivity.

Dependability:

Punctual,responsible, and attentive to details. *

Teamwork:

Works collaboratively with Front Office and Management.