Job Description

With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. Working at Courtyard, you'll ensure guests have a smooth, productive stay that meets their personal and business needs. Find Your World(TM) at Courtyard by Marriott.Duties and Responsibilities1. Handles luggage for both arriving and departing guests. This includes proper handle, tagging and delivering of luggage.2. Rotation shift to perform duties at the Driveway and work closely with Bell Captain and Assistant Guest Services Manager to ensure guest arrival and departure experience is seamless.3. Is trained to handle luggage and equipment including Bell-Cart /Birdcage trolley.4. Is required to understand and operate property management system OPERA.5. Delivers incoming items to the guestrooms at the request of Bell Captains and Assistant Guest Services Manager.6. Maintains the luggage room and luggage trolleys in accordance to Marriott Brand Standards. This involves properly stacking of baggage in luggage room, maintenance of trolleys and maintaining a hazard-free environment.7. Handles baggage-related requests such as long-term/short-term storage, this includes proper issuance of luggage tags, up keeping proper records and storing luggage in the correct location.8. Handle basic guest enquiries pertaining to tourist information when at the Hotel Lobby, Driveway and Bell Desk.9. Sorts and delivers the requested daily newspapers to all requested rooms.10. Processes guest's request. In the event, if the request is not directly related to his/her area of capacity, the request is forwarded to the concerning department.11. Maintains close liaison with all other departments to ensure departments operational flow, thus ensuring seamless guest experiences.What we're looking for1. Prior experience in the same capacity is an advantage.2. Minimum secondary education3. Excellent guest relations and communication skills4. Candidates must have a fair command of spoken and written English5. Well-groomed and professional dispositionMarriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Not Specified