Job Description

Position: Bilingual (Japanese + English) Network EngineerWork Location: SingaporeClient: American based one of the largest Telecommunication Company:

• Hands-on experience in Telecommunication environment/NOC engineer;
• In-dept knowledge in WAN transport systems, LAN switch technology, routing protocols (EIGRP, OSPF, BGP4).
• SDWAN is an added advantage
• CCNA & SDWAN certification
• WAN transport systems, LAN switch technology, routing protocols (EIGRP, OSPF, BGP4) & SDWAN
• Multi-protocol routing (NHRP, EIRGP,BGP4, OSPF)
• Switches, Wireless & Load balancer technologies
• Language requirement, Read, Write, Spoken-English & Japanese (N1-N2)
• Minimum 1-3 yrs (Telecommunication environment/NOC engineer)
• Bachelor\'s Degree in Engineering, Telecommunications,|| CCNA/CCNP/SDWAN
• 24*7 work environment

• Tier 2 production agent;
• Monitor and act as a first point of contact for incidents, escalations and business impacting issues;
• Respond and perform first level triage of incidents within SLAs and work with teams towards resolution;
• Assist in performing root cause analysis & fixes;
• Escalate to other teams, management or service providers for unresolved incidents based on defined process and guidelines
• Share regular status of the incidents
• Perform and complete tasks assigned
• Be proactive and resolve incidents based on the situation
• Adhere to defined SLAs for communications, responses and scheduled activities
• Communicate with client for critical incidents (as and when required)

• Attractive Fixed Salary
• Performance Bonus
• Corporate Medical Insurance from Day first
• Long term opportunity
• Work Visa will be sponsored by Rapsys for the foreigner candidates

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