Job Description

Binance is the global blockchain company behind the world\xe2\x80\x99s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.


Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?


About Binance Accelerator Program
Binance Accelerator Program is a concise 3 - 6 months program designed to have an immersive experience in the rapidly expanding Web3 space. You will be given the opportunity to experience life at Binance and understand what goes on behind the scenes of the world\xe2\x80\x99s leading blockchain ecosystem. Alongside your job, there will also be a focus on networking and development, which will expand your professional network and build transferable skills to propel you forward in your career. Our Binance Accelerator Programme starts the first Monday of every month (i.e. April 3, May 1st, June 5th, etc).


Who may apply
Current students and fresh graduates are welcome to apply.

Responsibilities

• • Provide technical support and handling urgent escalation from external or internal customers or users in production environment with high-volume of transaction traffic.
  • Strong collaboration, communication and interaction with all stakeholders including customers, product manager, developer and management team.
  • Analyse service ticket data, identify incident root cause, draft Root Cause Analysis (RCA) report and follow possible maintenance for system-level improvement.
  • Work closely with product and developer teams in global offices, participate and follow up in iteration, release and roadmap planning timely.
  • Very flexible with capability to prioritize multiple incidents and deadlines to facilitate well in a fast-paced, rapidly evolving organization.
  • High responsibility in continuous improvement in service quality and efficiency.
  • Ability to provide coaching, training, identification, optimization and documentation of the customer or business support processes.

Requirements

• • Undergraduates in Computer Science or related field (preferably with relevant internship experience) can be considered.
  • Must have strong capabilities to identify, analyze and resolve problems logically and systematically.
  • Unix/Linux with shell scripting, etc.
  • Databases experience (Oracle, MySQL).
  • Web or App related project support experience with HTTP protocol, JavaScript, RESTful, Json, Web Service, TCP/IP, Linux/Unix.
  • Understanding of software development methodologies and coding standards.
  • Experience with software application debugging and troubleshooting.
  • Familiar with technical support process and escalation management.
  • Passionate with technical support to solve complicated customer issues.
  • Ability to present or speak fluently to engineers, product manager and customers.
  • BS/MS in Computer Science, Math or related scientific disciplines.
  • Background in Software Development is a plus.
  • Comfortable performing shift-work (eg. 8am-5pm, 10am-7pm from Monday to Friday, Tuesday to Saturday or Sunday to Thursday) - it would be rotated after 2-3 months.

• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
• Fast moving, challenging and unique business problems
• International work environment and flat organisation
• Great career development opportunities in a growing company
• Possibility for relocation and international transfers mid-career
• Competitive salary
• Flexible working hours, Casual work attire