Job Description

We are the Nestl\xc3\xa9 Nespresso SA Company and are proud to be one of the fastest growing operating unit of Nestl\xc3\xa9. Our passionate, entrepreneurial-minded team has transformed Nespresso into the reference in portioned coffee and one of the world\'s most trusted brands. Our growth comes from our commitment to research and development in order to pioneer and be the reference in the portioned coffee sector to provide the very highest quality coffees that could be enjoyed in the comfort of consumers\' own homes and also savored at out-of-home locations, such as restaurants, hotels, offices and luxury retail businesses. We guarantee quality by taking a careful, thoughtful approach in how we source our ingredients, produce and market our premium coffee products. With corporate headquarters in Lausanne, Switzerland, Nespresso is present in over 60 countries and counts over 12,000 employees worldwide. To learn more visit www.nespresso.com.

Position Snapshot

Locati on: At assigned Nespresso Boutique in Singapore
Company: Nespresso Singapore
Full-time
At least 5 years of Retail/Lifestyle/Premium service experience

Position Summary

As our Boutique Manager, you will oversee and drive smooth daily operations and management of the Boutique in order to improve operational efficiency, sales & service performance. You are required to ensure that boutique customer journey and path to purchase is continuously optimized and to maintain the focus of the team on delivering best in class Customer Service at all times and to deliver on short and longer term sales targets while helping to ensure the boutique profitability.

A day in the life of...

You will lead the assigned Nespresso Singapore Boutique by determining the sales and qualitative objectives through analytical approves to the business, identifying relevant metrics to optimize with the team to achieve the sales targets. You will also be developing an annual business plan through analysis of business performance (including promotional calendar) to deliver desired objectives. Concurrently, you will play a key role in ensuring a seamless customer experience and guarantee the consistency of the Nespresso Brand within the boutique by implementing brand campaigns & experiences together with the team, conducting daily and campaign specific store walks with a \'customer eye\' to ensure quality and consistency of experience and respond to customer complaints and feedback in accordance to Nespresso guidelines. You will lead the team in ensuring compliance in respective areas such as safety, operations and cash management in accordance to the respective guidelines and standards locally and internationally. As the Boutique Manager, you will work closely with HR in Talent Acquisition and Development matt ers to build a highly engaged and professional boutique team.

What will make you successful

• Bachelor degree holder preferably with Major in Retail or Hospitality or Business Management or extensive practical experience (minimally 5 years and above) in Retail Management at supervisory or leadership level.
• Experience in working with fast paced luxury/premium FMCG or retail brands would have an added advantage.
• Preferable with at least 5 years of people management (internally and through vendors) experience in Retail/Lifestyle/Premium service, and directly involved in people development, coaching and motivation of the team.
• Experience in project management processes, change management and highly proficient in analytics is an added advantage

Nestl\xc3\xa9 is the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: repect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we\'ll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geopraphies, working with diverse teams and cultures. Want to learn more? Visit us at www.nestle.com.

We are the Nestl\xc3\xa9 Nespresso SA Company and are proud to be one of the fastest growing operating unit of Nestl\xc3\xa9. Our passionate, entrepreneurial-minded team has transformed Nespresso into the reference in portioned coffee and one of the world\'s most trusted brands. Our growth comes from our commitment to research and development in order to pioneer and be the reference in the portioned coffee sector to provide the very highest quality coffees that could be enjoyed in the comfort of consumers\' own homes and also savored at out-of-home locations, such as restaurants, hotels, offices and luxury retail businesses. We guarantee quality by taking a careful, thoughtful approach in how we source our ingredients, produce and market our premium coffee products. With corporate headquarters in Lausanne, Switzerland, Nespresso is present in over 60 countries and counts over 12,000 employees worldwide. To learn more visit www.nespresso.com.

Position Snapshot

Locati on: At assigned Nespresso Boutique in Singapore
Company: Nespresso Singapore
Full-time
At least 5 years of Retail/Lifestyle/Premium service experience

Position Summary

As our Boutique Manager, you will oversee and drive smooth daily operations and management of the Boutique in order to improve operational efficiency, sales & service performance. You are required to ensure that boutique customer journey and path to purchase is continuously optimized and to maintain the focus of the team on delivering best in class Customer Service at all times and to deliver on short and longer term sales targets while helping to ensure the boutique profitability.

A day in the life of...

You will lead the assigned Nespresso Singapore Boutique by determining the sales and qualitative objectives through analytical approves to the business, identifying relevant metrics to optimize with the team to achieve the sales targets. You will also be developing an annual business plan through analysis of business performance (including promotional calendar) to deliver desired objectives. Concurrently, you will play a key role in ensuring a seamless customer experience and guarantee the consistency of the Nespresso Brand within the boutique by implementing brand campaigns & experiences together with the team, conducting daily and campaign specific store walks with a \'customer eye\' to ensure quality and consistency of experience and respond to customer complaints and feedback in accordance to Nespresso guidelines. You will lead the team in ensuring compliance in respective areas such as safety, operations and cash management in accordance to the respective guidelines and standards locally and internationally. As the Boutique Manager, you will work closely with HR in Talent Acquisition and Development matt ers to build a highly engaged and professional boutique team.

What will make you successful

• Bachelor degree holder preferably with Major in Retail or Hospitality or Business Management or extensive practical experience (minimally 5 years and above) in Retail Management at supervisory or leadership level.
• Experience in working with fast paced luxury/premium FMCG or retail brands would have an added advantage.
• Preferable with at least 5 years of people management (internally and through vendors) experience in Retail/Lifestyle/Premium service, and directly involved in people development, coaching and motivation of the team.
• Experience in project management processes, change management and highly proficient in analytics is an added advantage

Nestl\xc3\xa9 is the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: repect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we\'ll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geopraphies, working with diverse teams and cultures. Want to learn more? Visit us at www.nestle.com.

SINGAPORE, SG, 486035

SINGAPORE, SG, 486035

Nestl\xc3\xa9