Sales & Distribution Governance Team proactively supports Retail Banking Sales & Distribution and Branch in managing and mitigating operational risks, executing risk and control responsibilities for Retail franchise as a First Line of Defence function and oversees business-wide risk and control functions. Retail Sales & Distribution has coverage across 17 countries in APAC and EMEA regions with over 189 branches and 1200 ATMs. This role, supporting the Retail APAC & EMEA region with a key focus on Citigold and Citigold Private Client, would report directly to the Regional Head of Sales & Distribution Governance, with a matrix reporting to the Regional Head of Branch Distribution & Client Servicing Head.
Responsibilities:
Partnering with the In Business Risk & Control, Branch Oversight Function (BOF), Controls Architecture Team, Group Informational Security Office (GISO), Independent Compliance Risk Management (ICRM) and Internal Audit (IA), the Branch Controls, Governance & Process Journey Lead will be responsible for effectiveness branch processes, covering operations, risk and control. The incumbent is expected to stay abreast in ensuring compliance on global and regional policies, legal and regulatory guidelines that relate to Retail Branch, ATM and Client Servicing. Support Regional & Country Branch Distribution & Client Servicing team to drive process simplification, and process effectiveness with branch transformation on digitization solutions.
Job Scope:
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