The incumbent is responsible for managing both front and back-end store operations to ensure smooth operations. He/ she is expected to:
Manage budgets, maximise profitability and set/ meet sales targets
Analyse and interpret trends to facilitate planning
Lead and motivate team to achieve organization goals
Manage customers complaints, compliments and feedback
Manage stock inventory and stock control
Plan and manage promotional spaces and activities
Recruit, train, supervise and appraise staff
Plan and perform biannual stocktake for the store
Ensure standards for quality, customer service, health and safety are met as well as compliance with various government legislation (NEA, AVA, SCDF etc.)
Continuously review and enhance existing store operations and processes to improve business
Involve in projects such as planning for new store opening and renovation works for existing stores
QUALIFICATIONS
Requirements
Degree in any discipline with at least 2 years of relevant work experience in service/ retail industry
Great passion for the service / retail industry
Highly customer-oriented, motivated, meticulous and results oriented
Resourceful and problem solver with effective leadership skills and ability to motivate others
Excellent interpersonal and communication skills
Ability to plan, prioritise workload and delegate accordingly
Ability to multi-task and work under pressure
Team player with ability to collaborate and work effectively with a variety of stakeholders etc.
OTHER INFORMATION We regret that only shortlisted candidates will be notified.
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