Job Description

Operations Manager - Aesthetic Medspa (Service Quality & Team Leadership)

Location:

Somerset, Singapore

Company:

OZ Aesthetic Medspa (Part of the Ozhean Group)

Job Type:

Full-time | 5.5-Day Work Week

About Us

OZ Aesthetic Medspa is the premium spa arm of the Ozhean Group, a leading Korean aesthetic group with 10 centers across Korea, Malaysia, and Singapore.


Located at 111 Somerset, our 4,000+ sq. ft. medspa features 8 private rooms including luxury facial suites, VIP slimming, a hair spa room, and a dedicated face analysis studio. We specialize in clinically designed Korean skin, face, scalp, and body treatments powered by DEH professional skincare.


We are the sister brand of Ozhean Zoey Medical & Aesthetic Clinic and uphold the same promise:

Premium service. Professional standards. Real visible results.

Role Overview

We are seeking a

highly organised, proactive Operations Manager

to ensure smooth daily operations, strong service standards, and team productivity. You will work closely with sales, therapists, and management to create a seamless customer experience and uphold brand excellence.


This role focuses on

operations coordination, staff supervision, training consistency, SOP compliance, client service standards

, and supporting outlet performance.

Key Responsibilities

Operations & Service Standards

Manage day-to-day medspa operations to ensure efficient and professional workflow. Ensure all treatment rooms, equipment, hygiene standards, and SOPs are consistently adhered to. Monitor treatment scheduling, room turnover efficiency, therapist deployment, and customer flow.

Team Leadership & Development

Supervise, coach, and motivate therapists and front-of-house staff. Conduct skill assessments and coordinate regular training with senior therapists and doctors. Uphold professional communication standards and a positive team culture.

Customer Experience Management

Ensure smooth client journey from check-in to consultation and post-treatment care. Handle feedback and resolve service issues professionally and discreetly.

Performance & Reporting

Support monthly sales targets by overseeing package usage, therapist productivity, and retention rates. Review weekly performance metrics and report directly to Senior Management.

Inventory & Compliance

Oversee stock usage, supply orders, and treatment room readiness. Ensure adherence to safety, cleanliness, and regulatory compliance.

Requirements

Minimum 3-5 years experience in

medspa, beauty clinic, or wellness operations

. Proven experience managing or supervising a team. Strong sense of responsibility, organisation, and professional communication. Service-oriented with high attention to detail. Basic familiarity with aesthetic treatment workflows (facial / slimming / scalp) preferred. Able to work on weekends or public holidays when required.

What You'll Receive

Competitive salary + performance bonuses Staff treatment and product benefits Structured training in Korean treatment protocols and service culture Opportunities for regional career growth within the Ozhean Group Supportive leadership and a professional work environment Beautiful, central Orchard Somerset workplace

Be the operational backbone that elevates our guest experience and team excellence.

Interested candidates, WhatsApp

9066 6136

(Mr Jimmy, Business Director).