Job Description

Responsibilities:

1. Cashier and Lobby


Able to handle transactions effectively during rush hours


Be familiar with POS machine and interface


Be accurate in all transactions: purchase, return, cancel


Know all POS Functions inclusive of promotions, staff meals, various discounts, voids, cash vouchers


Perform standard POS opening and closing procedures without supervision


Prepare and handle cash deposits accurately and according to SOP


Packing of breads for customer according to SOP


Dispense products from back kitchen


Assist customers in product enquiries, product pricings, promotions, etc


Perform suggestive selling and upsell products to customers


Achieve 99.5% accuracy in cash transactions


Must be able to name all products and know what the ingredients in each product are





2. Kitchen


Topping Section


Process topping for respective bread and danish types according to SOP


Euro bun toppings (in applicable outlets)


Prepare ingredients and fillings for all bun type products


Learn all products and know what are the ingredients in each product


Perform Dispensing duty to bring out freshly baked products in organized manner





Table Section


Be equipped with knowledge on using the right and required ingredients per product


Ensure right ingredients are used per product, at the correct weight per ingredient


Perform Sweet bun, Danish, Euro, Toast shaping


Perform filling for sweet breads according to product





Oven Section


Ensure right temperature and time setting per product being baked


Be equipped with the right and proper knowledge for each product before baking


Responsible to ensure all bread types (sweet bread, Danish, Euro, Toast) be baked according to standard





3. General


Ensure clean, tidy and hygienic station and overall kitchen environment


Use the right tools and equipment for the right purpose (e.g. colour code cloths to wipe different surfaces, right knives etc)


Able to setup and perform various roles without supervision


Able to perform quality control and reject inferior products


Able to dispense and display products in an organized manner


Project friendly and positive image to customers


Outlet and Display cleanliness


Tray and tongs cleaning


Able to handle customer requests and enquiry


Handle cake bookings and enquiries


Coordinate cake orders, deliveries and packaging


Able to handle customer feedback and inquiry and submit report


Able to identify and troubleshoot inferior products and maintain good quality throughout his/her shift


Organize the kitchen area, floor and preparation areas are neat, ensure equipment are in good working condition


Planning of product schedule to ensure hot bread at all times and no excess products being held or run out


To schedule the manpower arrangement to achieve operation effectiveness


Demonstrates good people handling skills, able to motivate others to achieve shift objective


Coach and provide feedback to staff on product Quality


Ensure no run out or excessive stocks


Order stocks for the outlet


Handle outlet operation and management - conduct QSC (Quality, Service and Cleanliness) checks


Able to analyze outlet data (transaction count, average check, daily sales, hourly sales figures) for production planning


Assist to recruit new staff and handle the interview


To do month end stock take


Responsible for outlet's Profit & Loss (P&L)


Conducting staff performance appraisal


Liaising with external vendor such as cleaner, pest control etc.


Oversee 1 to 2 outlets operations

Requirements:

Minimum a GCE 'A' Level or Diploma holder


Preferably with 3 years' F&B or retail experience with at least 1 year in similar capacity


Possess good management and strong leadership qualities


Willing and able to work shifts, weekends and public holidays


Good interpersonal skills and able to communicate clearly with stakeholders


Strong in customer service


Problem solver and effective decision maker


Able to work under pressure in a fast paced working environment