Job Description

#BeMore Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world #BeMore Do you aspire for a rewarding career that lets you do more and achieve more Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top reasons to work with TDCX. Attractive remuneration, great perks, and performance incentives Comprehensive medical, insurance, or social security coverage Premium workspaces Engaging activities and recognition programs Strong learning and development plans for your career growth Positive culture for you to #BeMore at work Easy to locate area with direct access to public transport Flexible working arrangements Be coached and mentored by experts in your field Join a global company with 26 years of experience and 350+ industry awards What is your mission You will help us deliver excellent service to our partner brands by performing these tasks: Provide excellent customer experience via all relevant communication channels. Identify and analyse customers' issues and provide strategic solutions to resolve their needs. Accurately process all required data/information using appropriate systems and tools while adhering to the company's group data security policy and escalating emergencies to the team leader while providing solutions for improvements Identify trends in customer satisfaction levels and provide appropriate improvement implementation plans Collaborate with existing customer service team to provide strong after-sales services Adhere to company policies and procedures closely to always uphold professionalism Build sustainable relationships and engage customers by taking the extra mile. Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX. Who are we looking for Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field. Two (2) years of work experience in the retail sales or customer service in luxury / high-end goods domain or experience in contact centre / e-com related activities is required for this position. Ability to multi-task and use the information provided by customers to tailor responses and actions to meet specific needs. Must be a strong communicator with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar, and articulation). Excellent verbal and written communication skills in English and the language of the supporting market. Comfortable working with computers and multiple systems Salesforce, SAP and CRM are a plus Flexibility with working in shifts, and working on weekend and public holidays if required Who is TDCX TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities. TDCX helps clients, including many of the world's best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region's growth potential. We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning more than 350 industry awards, including being one of the best companies to work for in Asia. From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.