Job Description

Broker Operations associate will lead the way in the team in providing a high-quality service to all LMAX clients and complete internal processes and tasks to a high-level standard with an expertise in one or more of the departmental areas.Main Duties & Responsibilities:

• Support the team as the senior team member, to fully understand the operational side of client queries.
• Lead the way and encourage/teach team members how to perform tasks and how to enhance the client experience.
• Drive continuous improvement for the teams ways of working
• Assist Partner Success team, and Sales where necessary, with an understanding of clients trade executions with an in-depth analysis.
• Perform more complex payments role, including inter-transfer, raising and resolving payments tickets, managing CASS issues and managing daily settlement requests and third party settlement platforms.
• Ensure DFX processes are followed accurately and in a timely manner.
• Work to weekly, monthly, and quarterly objectives and targets.
• Follow internal policies and adhere to regulatory requirements.
• Developing and distributing management reporting for LMAX Digital

• Business Fluency in written and verbal English & Mandarin
• Effective relationship builder and influencer.
• Pragmatic and flexible with ability to handle ambiguity and remain focused.
• Confident and proactive in communicating with people at all levels and a good team player
• Performance driven and results orientated with a strong bias for action and outcome. Strong problem solver.
• Can handle large workloads and remain calm and productive in stressful situations
• Reliable and willing to work antisocial hours to meet client requirements, solve their problems and thus encourage future business.
• Proficiency in MS Office applications.
• Previous client facing experience

• 25 days of holiday
• Bonus
• Pension: CPF
• Private medical and dental coverage
• Term Life
• Personal Death and Accident Insurance
• Wellness contribution program with access to ClassPass
• Plumm Platform
• Five volunteering days
• Give as You Earn initiative
• Learning and development programs

LMAX Group