Job Description

Req ID: 233062

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Bus. Proc. & Strat. Senior Specialist to join our team in Singapore, North East (SG-02), Singapore (SG).

Daily Responsibilities

Provide vendor support for Citi\xe2\x80\x99s global network with a focus on network infrastructure globally:

• Create reports that demonstrate vendor performance and SLA adherence
• Coordinate weekly, monthly, quarterly performance reviews with vendor account managers
• Represent the team on conference calls for major incidents, execute vendor management support as needed, and provide updates to the audience
• Cultivate close relationships with vendors at the operational, account and executive levels in order to facilitate quick engagement during major incidents
• Create Service Improvement Plans for vendors to execute against and measure progress
• Compose and distribute professional correspondence to internal and external audiences
• Accept escalations from the level 1 command center technicians and their managers
• Provide timely response to internal colleagues, partners, business clients, vendors, etc.
• Coordinate conference calls with vendors and internal technical teams to conduct in-depth technical reviews of ongoing incidents
• Communicate with management to provide frequent status updates regarding the incident and status of the remediation efforts by our vendors
• Assist with other departmental service level management responsibilities as needed

Qualifications / Requisite Knowledge Base

• Basic knowledge of enterprise technology solutions.
• Basic knowledge of TCP/IP communications and/or telecommunications.
• Minimum 5 years experience working in a corporate IT support environment.
• Minimum 2 years experience managing supplier relationships.
• Minimum 2 years experience working with Microsoft Office products or similar.
• Experience communicating effectively with culturally and linguistically diverse teams.
• Experience visualizing, creating and maintaining useful metrics that assist with operational oversight and identify areas of improvement.
• Familiarity with IT Service Management applications, like ServiceNow.
• ITIL v3 Foundations certification a plus.

General Attributes, Characteristics, and Capabilities

• Communicate with clarity, tact and credibility.
• Ability to influence others and act with authority.
• Ability to prioritize workload to preserve momentum on critical tasks.
• Analytical mindset required to resolve issues in a variety of complex situations, without direct supervision.
• Excellent customer service skills.
• Strong work ethic and leadership qualities.
• Thrives on challenges and ability to react with urgency on a frequent basis.
• Ability to operate within tightly controlled procedures and meet multiple deadlines.

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About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

NTT Data