Job Description

Role Responsibilities

• The Business Development (BD) unit, which sits within the Commercial, Corporate and Institutional Banking (CCIB) division, is looking to hire a high caliber Business Analyst (BA) to join an exciting program that has been set up to deliver the long-term Customer relationship management (CRM) solution. The program looks to transform our sales & marketing approach, to unlock new revenue opportunities and to support our top-line growth ambition.
• The BA will support the product owner that is responsible for delivering the core CRM capabilities (across marketing, sales, and servicing) and its ecosystem. The target CRM solution will be a core frontline platform that will have over 8000 users and will be a central tool used by the Client coverage and product sales teams in a range of CRM processes for example Account Planning, Contact Management, Call Reports, Deal Management [including Sustainable finance products] and Client Analytics. The platform supports stakeholders across CCIB segments, with product groups Lending, Transaction Banking and Financial Markets [including GCM, FSS].

Responsibilities

• Support product owner to develop and update the roadmap throughout the product development, ensuring all aspects of the homepage are included in the roadmap.
• Solicit, validate, and document user stories through clear understanding of AS-IS and TO-BE process, clearing outlining the business value and acceptance criteria in each story.
• Manage common/conflicting requirements across stakeholders to drive at a common ground.
• Be the translator between business and technology ensuring system solution/changes proposed will meet business requirements.
• Analyse and ensure information is readily available to support product owner in making key decisions on sprint prioritisation and overall roadmap planning.
• Facilitate grooming sessions along with squad members and ensure all user stories, acceptance criteria\'s and solutioning design is ready prior to upcoming sprint planning sessions.
• Work closely with the User Acceptance Testing (UAT) team to review and validate user acceptance testing the scenarios and user cases.
• Support change team to ensure business readiness through training sessions, user guides and to support driving adoption of new features/functionalities to realise business benefits - including both business stakeholders/user groups and support teams where required

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group\'s Values and Code of Conduct .
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the team to achieve the outcomes set out in the Bank\'s Conduct Principles. Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Business and Technology teams

Our Ideal Candidate

• 6+ years\' of experience in Banking Industry
• Experience as a business analyst, ideally in Corporate and investment banking division.
• Understanding of wholesale/corporate banking products, processes, and an appreciation of the role of frontline and their needs would be valuable
• Prior experience in managing projects in Agile methodology & usage of tools like Jira/ADO.
• Prior experience with managing change with a CRM platform, ideally experience in a vendor solution delivery, such as Salesforce or Microsoft Dynamics 365.
• Proven track record in delivering projects successfully - including system/process change - that has business benefits realized
• Strong experience with co-ordinating large-scale user testing and product delivery.
• Exceptional communication skills, along with strong stakeholder management ability in handling wide ranging and senior stakeholders (across segments/product areas)
• Proven ability to perform under a high pressure and dynamic environment
• Expertise in Microsoft Office (Excel, PowerPoint, Word)
• Excellent written & oral communication skills
• Ability to work independently to tight deadlines
• Ability to build effective working relationships across all levels of a diverse, global organisation

Role Specific Technical Competencies

• Knowledge of banking process
• Analytical thinking and strong presentation skills
• Addressing Frontline Needs - Products and Processes
• Proficiency in Excel, PowerPoint, Word
• Knowledge of human centered design
• Knowledge of Agile Methodology and Tools

About Standard Chartered
We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers

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