Job Description

Roles & Responsibilities

• Main duties and responsibilities of the successful candidates are to assist the System Manager/ Functional Leads on the maintenance & support of PPM application. This includes:
• Defect Management. Responsibilities include tracking of system defects reported by users; perform analysis and troubleshooting service to verify and confirm the cause of the problem; provide interim or workaround solutions when necessary to minimize disruption to operations; ensure prompt resolution to the defects reported and facilitate users in Problem Report (PR) testing.
• Service Request (SR) Management. Responsibilities include tracking and monitoring of SRs raised; assessment and implementation of SRs according to operating procedures, e.g. data patching requested by users.
• Change Request (CR) Management. Responsibilities include tracking and monitoring of CRs raised, conduct of impact assessment, design & implement solution and facilitate users in CR testing and conduct training when necessary.
• Operations Support. Responsibilities include monitoring and execution of scheduled events such as monthly jobs, financial year end activities, interface testing, support of audit-related activities, responding to calls/ emails from users about issues/ queries with regard to PPM application and provide on-site support when necessary; support scheduled events such as system down-time; investigate and resolve functional and/or performance related and/or integration issues.
• Prepare and submit monthly progress report on summary of the incidents raised and resolved, SR and CR status updates to the System Manager/ Functional Leads.
• Ensure the smooth operation of PPM, including integration withother bolt-on applications, and interfaces with internal/ external interfaces so that the support is not disrupted during normal office working hours.
• Review and update the relevant documentation (inclusive of ARIS diagrams/ models) to reflect changes made to the system. Examples of documentation including the following: \xef\x82\xb7

Functional Design (FD) specification \xef\x82\xb7
Technical Design (TD) specificationSkills & Requirements

• The candidate(s) should possess a Degree in Computer Science, Engineering or Equivalent.
• Minimum 5 years of ASP .NET/ Java development experience in a project management and technical architect role, with at least 3 full cycle ASP .NET or Java implementation of comparable scale and complexity in a large organization.
• Project development experience in C# and Microsoft ASP .NET Framework 3.5/ 4.0 and ASP .NET MVC.
• Knowledge of web technology and development experience in ASP .NET, HTML, CSS, javascript, AJAX and jQuery.
• Experience in database design and development in MSSQL and Oracle.
• Experience in coding using Visual Studio and integration with other .NET and SAP applications.
• Knowledge in secure programming standards and ASP .NET programming best practices.
• Knowledge of system testing methodology and analysis with experience in using testing tool.
• Ability to design, develop and articulate solutions based on strategic business or technical requirements.
• Ability to work independently and efficiently, manage timelines and user expectation, and produce high quality deliverables (documentation, presentations and research).
• Demonstrated experience in designing, developing and managing the delivery of enterprise solutions to support business transformation objectives.
• Possess excellent communication and soft skills.

HOW TO APPLY:Interested applicants, please click on Apply Now and provide the below details in your resume.We regret only shortlisted candidates will be notified.Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).Please read our privacy statement on our corporate website www.trustrecruit.com.sg.Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Vivian Chung Fhui Tiin
EA Personnel Reg No: R22106436Employer questionsYour application will include the following questions:Which of the following statements best describes your right to work in Singapore?How many years\' experience do you have as a Business Analyst?Company profileTrust RecruitHuman Resources & Recruitment11-50 employeesTrust Recruit is Singapore's leading relationship-based human resource and recruitment firm. With more than 20 years of collective consulting experience, we provide personalized workforce solutions for our corporate clients, ranging from multinational corporations to the public sector, as well as small and medium enterprises.At Trust Recruit, integrity and reliability permeates every level of our recruitment process. TRUST is our currency of interactions; be it with our valued clients, talented job-seekers or our own employees. Through our premium staffing services, we are committed to connecting and developing quality relationships between candidates and companies.Trust Recruit is Singapore's leading relationship-based human resource and recruitment firm. With more than 20 years of collective consulting experience, we provide personalized workforce solutions for our corporate clients, ranging from multinational corporations to the public sector, as well as small and medium enterprises.At Trust Recruit, integrity and reliability permeates every level of our recruitment process. TRUST is our currency of interactions; be it with our valued clients, talented job-seekers or our own employees. Through our premium staffing services, we are committed to connecting and developing quality relationships between candidates and companies.Company informationRegistration No.201935022ZEA No.19C9950

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