Work closely with IT and vendor to resolve project/implementation/production issues.
Undertake root cause analysis for BAU matters in order to implement preventive and corrective measures.
Perform system testing for patches of the issues reported/system enhancements/regression.
Propose and drive the system enhancement to streamline the current process.
Map business processes, workflow models and customer journey in partnership with stakeholders within and outside the company.
Participate in product development lifecycle from ideation to delivery, including enhancement and extensibility of existing platform capabilities and features
Propose minimum viable and marketable products
Work on a day-to-day basis with the delivery team, providing ongoing support & customer insight to help deliver successful products
Engage customers (internal and external) to establish and validate requirements
Coordinate or conduct user acceptance test.
Work with outsource translator to review the Chinese translation.
Requirements
\xc2\xb7 Bachelor Degree preferably in Business Information Science, Computer Science, Information Technology, or equivalent.
\xc2\xb7 Preferably with at least 5 years of experience in financial or related industry.
\xc2\xb7 Familiar with internet trading technologies development and investor trends.
\xc2\xb7 Possess project management experience (SDLC and agile) and developing user stories in JIRA, business analysis and managing user testing
\xc2\xb7 Experience in SDLC project management and agile methodologies
\xc2\xb7 Good knowledge in equities trading with strong customer mindset of designing processes and solutions.
\xc2\xb7 Excellent analytical skills with an ability to resolve issues independently.
\xc2\xb7 Good communication skills in written and verbal.
\xc2\xb7 Experience in managing and balancing the needs of multiple stakeholders.
\xc2\xb7 Fluency in English and Mandarin (Speaking, Reading and Writing).
Benefits
Benefits
What we can offer you
\xc2\xb7 Diverse and dynamic work environment
\xc2\xb7 Work-life balance and support for career development
\xc2\xb7 An amazing life inside the element!
\xc2\xb7 Annual Leave. Medical Leave, Insurance Coverage, Yearly appraisal