Job Description

We are looking for a motivated and experienced

Business Analyst / Product Owner

to join our team. The successful candidate will play a key role in driving product outcomes, gathering requirements, and supporting the continuous enhancement of our digital products. This role focuses on enabling secure large file transfers with external stakeholders and providing strategic support for our identity access management system.

Key Responsibilities:

Advise on the viability, feasibility, and impact of policy or business changes on the product. Elicit, analyse, and document business and information needs, and translate them into clear user stories. Develop user journeys and translate business requirements into technical requirements, including creating visual mock-ups and wireframes. Collaborate with Product Teams to resolve issues and ensure defects are rectified according to requirement specifications in a timely manner. Drive product outcomes by delivering actionable insights. Conduct market analyses to identify problem spaces and opportunity sizes. Evaluate existing solutions to identify unique opportunities or areas of synergy. Conduct user interviews to gather insights that inform the formulation of problem statements. Define key success factors, identify relevant metrics, and build dashboards to track and monitor performance. Analyse results post-release to identify areas for improvement. Assess the impact and reasonableness of requested changes. Oversee the product management and enhancement of systems, including gathering stakeholder requirements, coordinating system improvements, optimising user journeys, prioritising features, and engaging stakeholders to meet evolving business and security needs.

Requirements:

Diploma or Degree in Computer Science, Infocomm Technology, Engineering, or a related discipline. Minimum of 4 years of relevant experience as a Business Analyst, Scrum Master, Product Owner, or in a similar capacity within Agile projects. Experience in product management, IT business analysis, application solution design, and testing. Professional certifications such as Certified Scrum Product Owner (CSPO) or Certified Scrum Master (CSM) are preferred. Excellent written and verbal communication skills to articulate ideas and influence stakeholders effectively. Strong analytical, conceptualisation, and problem-solving skills with the ability to work independently and under pressure, prioritising effectively to meet deadlines. * Experience in change management to support product adoption will be an added advantage.