Job Description

Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa. Minimum qualifications:

• Bachelor's degree in Engineering, Computer Science, Mathematics, Statistics, Economics, a related quantitative field, or equivalent practical experience.
• 3 years of experience in data analysis, modeling, SQL, and presentations.

Preferred qualifications:

• Experience in project management and process optimization with data analytics.
  
• Experience in the extracting, sampling, and visualization of large data sets.
  
• Experience writing and maintaining ETLs which operate on a variety of structured and unstructured sources.
  
• Experience delivering production-level metrics, insights, and actions.
  
• Familiar with abuse prevention, policy, and regulatory systems.
  

About the job

Fast-paced, dynamic, and proactive, YouTube’s Trust & Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to belong, create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust & Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world. As a Business Analyst, you will utilize data and analytical techniques to define success metrics for YouTube Trust and Safety operations, measure business performance, and communicate narratives to executives and the outside world. You will work with business partners to understand data needs, write, extract, transform, and load (ETL) scripts and collaborate with other internal teams. In this role, the Business Analyst will enable efficient, high quality, and precise operations to protect our global platform and users. At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

Responsibilities

• Develop, build, and measure performance on operational metrics (e.g., productivity, service level agreement, quality, appeals, cost, efficiency, and timeliness) and generate insights to improve the efficiency of our operations.
  
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  Understand user impact of policies, become an expert in what moves metrics, and conduct detailed analyses that result in actionable insights to enhance user experience on the platform.
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  Run ongoing and ad-hoc analyses in support of site-wide Trust and Safety objectives as well as operational effectiveness and incident response.
• Collaborate with Operations, Engineering, Legal, Public Relations, and Product Management teams to craft a convincing narrative to policy makers, executives, governments, and more based on a methodical and data-driven approach.
  
• Partner with Data Science and Strategy teams to prioritize and execute sophisticated quantitative analyses and advanced modeling that deliver actionable insights.
  

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.