Job Description

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Job Details
Business Application Production Support Engineer

Requisition Number: 45042
Job Location: Singapore, SGP
Work Type: Office Working
Employment Type: Permanent
Posting Start Date: 08/12/2025
Posting End Date: 24/12/2025
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Job Summary
About SC Ventures
SC Ventures is Standard Chartered's innovation, fintech investment and ventures arm. We were established to reinvent banking, as the significant technological disruptions to the industry was impacting its ability to serve clients and customers, in the ways they needed to be served.
We are a unique ecosystem of innovators, banking experts, business builders and partners who are focused on rewiring the DNA in banking and bringing breakthrough ideas to scale, together.
We are building ecosystems around four high conviction themes: Online Economy & Lifestyle, SMEs & World Trade, Digital Assets, and Sustainability & Inclusion.
We are a global team of "Members" (excluding individual ventures), including dedicated colleagues from the Group's support functions, based in Singapore, Hong Kong, London, and the United Arab Emirates
Key Responsibilities
We are seeking a proactive and technically capable Business Systems Support Engineer to provide operational and technical support for our business applications and associated technology assets.
This role is responsible for ensuring that our business systems - such as Mis/Reporting, GRC, collaboration, and productivity platforms - are reliable, secure, and effectively supported. The engineer will provide end-user assistance, manage access and configuration, liaise with vendors, and maintain accurate records of software assets, licenses, and contracts.
This is a hands-on role suited for someone who thrives in a collaborative yet independent environment, is comfortable troubleshooting diverse SaaS and enterprise applications, and is eager to contribute to our growing ecosystem - especially as we adopt more AI-driven and security-conscious solutions.
Business
1. Application Support and Administration

• Provide day-to-day operational and production support for core business applications (CRM, HR, finance, collaboration, etc.).
• Manage user access, roles, permissions, and configuration settings in line with security policies.
• Monitor application performance, uptime, and error logs; identify and resolve incidents promptly.
• Coordinate with vendors and internal stakeholders for issue escalation, updates, and releases.
• Provide training, knowledge articles, and onboarding sessions to improve user confidence and productivity.
• Identify automation opportunities for repetitive administrative or monitoring tasks.
• Contribute to system governance, risk management, and audit-readiness initiatives.

2. Troubleshooting and Incident Management

• Investigate application issues, identify root causes, and implement sustainable resolutions.
• Maintain documentation of incidents, resolutions, and preventive actions.
• Support business continuity and disaster recovery activities related to business applications.

3. Application Onboarding and Change Support

• Participate in the assessment, testing, and onboarding of new business applications.
• Assist in integration activities and environment setup during implementation.

4. Security and Compliance

• Work closely with the Head of Security Solutions to ensure that all applications align with organisational security standards.
• Support periodic access reviews, policy enforcement, and compliance reporting.

5. Continuous Improvement

• Capture feedback and identify recurring issues to drive continuous improvement.
• Proactively identify opportunities for improving support processes, automation, and monitoring.
• Stay informed about trends in business applications, AI integration, and cyber security best practices.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Skills and Experience
Essential

• Degree or diploma in Information Technology, Computer Science, or a related field.
• 2-5 years of experience in production support, application administration, or IT operations.
• Strong understanding of cloud-based business applications (e.g. Microsoft 365, Dynamics, Salesforce, ServiceNow, Atlassian Suite, etc.).
• Demonstrated experience with user access management, troubleshooting, and vendor coordination.
• Ability to work independently in a fast-paced and dynamic environment.
• Familiarity with incident management and ticketing tools (e.g. Jira Service Management, Freshservice).

Preferred / Desirable

• Exposure to AI tools or applications (e.g. workflow automation, AI assistants, analytics platforms).
• Interest or foundational knowledge in cyber security principles and controls.
• Basic understanding of API integrations, SSO, or identity management (Azure AD, Okta, etc.).
• Experience with scripting languages such as powershell or Python for automation of tasks
• Understanding of IT governance and audit principles (ISO 27001, SOC 2, etc.).

Soft Skills

• Strong analytical and problem-solving mindset.
• Clear communication and documentation skills.
• Proactive, resourceful, and able to prioritise tasks effectively.
• Collaborative attitude, but comfortable taking ownership of tasks end-to-end

Role Specific Technical Competencies

• Production support, application administration, or IT operations.
• Understanding of cloud-based business applications (e.g. Microsoft 365, Dynamics, Salesforce, ServiceNow, Atlassian Suite, etc.).
• User access management, troubleshooting, and vendor coordination.
• Exposure to AI tools or applications (e.g. workflow automation, AI assistants, analytics platforms).
• Familiarity with incident management and ticketing tools (e.g. Jira Service Management, Freshservice).

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Information at a Glance
Standard Chartered 2025. All rights reserved.
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