Job Description

About the Role
We are seeking a proactive and detail-oriented Business Assistant to drive operational efficiency and support business growth initiatives. This role encompasses managing e-commerce operations, inventory control, and cross-functional coordination, while assisting in events and brand outreach. The ideal candidate is organized, resourceful, and self-driven--capable of thriving in a dynamic, fast-paced environment. You will play a key role in amplifying our brand across digital channels and strengthening our overall online presence.
Key Responsibilities
1. E-Commerce & Inventory Management

• Manage listings and product uploads on platforms such as TikTok, Shopee, Lazada, and Grab.
• Process orders promptly to ensure on-time deliveries and data accuracy.
• Monitor and update inventory levels to ensure accuracy across all sales platforms.
• Coordinate with logistics partners and suppliers on stock replenishment and delivery matters.
• Stay current with trends, new platform features, and campaign opportunities.
• Track performance using platform analytics to refine strategies.

2. Product Sourcing & Compliance

• Research and source trending products in wellness, skincare, health food, and supplements from SG, MY, Korea, China, and HK.
• Evaluate supplier reliability, negotiate prices, and ensure timely deliveries.
• Review samples and assess suitability for brand alignment and audience appeal.
• Manage HSA and FDA submissions or approvals when required.
• Checks products received against Purchase Order or Invoice for quantities and damage.
• Maintain updated product and pricing information across all selling channels.
• Stay informed about market trends, consumer demand to recommend new products..

3. Customer Service & Communication

• Demonstrate a strong customer-centric mindset, consistently ensuring a positive and efficient service experience.
• Manage and respond to all customer inquiries across multiple platforms with timeliness, accuracy, and professionalism.
• Liaising with different departments to solve client's problems.
• Maintain and update sales and customer records..

4. Live Sales & Event Support

• Coordinate live sales sessions, ensuring smooth scheduling and product preparation.
• Provide operational and communication support to streamers during live sessions.
• Help coordinate brand collaborations, KOL partnerships, and affiliate projects.

5. Business Development & Collaboration

• Support business development and brand growth initiatives by coordinating promotional campaigns, managing collaborations, and identifying new market opportunities and partnerships.

6. Administrative & Operational Support

• Assist in content creation by gathering visuals and product information.
• Handle day-to-day administrative tasks and ensure seamless business operations.
• Oversee all correspondence -- calls, emails, messages, and calendar management.
• Prepare and maintain Purchase Orders, documentation, reports, and follow up on tasks proactively.
• Contribute ideas to improve operational efficiency and team workflow.

Requirements

• 1-3 years of relevant experience in administrative, e-commerce, or operations roles.
• Proficient in Microsoft Office / Google Workspace; familiarity with e-commerce platforms (TikTok, Shopee, Lazada, Grab).
• Works independently and delivers outcomes with minimal supervision.
• Excellent communication and coordination skills
• Demonstrates clear accountability and ownership in tasks.
• Good communication skills in English.

Why Join Us

• Be part of a fast-growing digital commerce company that values innovation and execution.
• Exposure to brand partnerships, influencer marketing, and live commerce.
• Dynamic and supportive work environment with growth potential.
• Opportunity to take ownership and grow into a senior operational or marketing role.

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