Business Banking Commercial Service Centre Channels Service Manager
Singapore, Singapore
Job Description
You will be professionally trained to build your knowledge in business banking products and services.
- You are responsible in providing prompt and after sales support to our corporate customers, ranging from small medium enterprises (SMEs) to large corporates.
- You are required to handle enquiries from Emails, Social Media and calls from our Corporate customers pertaining to their business accounts enquiries. These include account transactions as well as technical support on the corporate internet banking and any digital initiatives launched.
This includes positions allowing the individual to gain in-depth knowledge of back office processes through investigation work on complex customer issues and working with the different stakeholders in the Bank.
Qualifications
Requirements
- You should preferably have a degree or diploma with work experience in a Contact Centre, Banking or Customer Service environment
- A strong service mindset and ability to take ownership to deliver excellent service at all times is essential
- Good writing skills to respond to both internal and external customers
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Job Detail
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Job IdJD1327895
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned