Job Description

Business Development Executive (Banking/Financial Services Training)

Permanent role Work location: CBD

The Opportunity

Customer Relationship Management:

Build and maintain strong relationships with existing customers. Serve as the main point of contact for customer inquiries, issues, and feedback. Ensure timely and effective responses to customer needs and concerns.

Customer Outreach and Engagement:

Proactively reach out to existing customers to check on satisfaction levels and gather feedback. Develop and implement strategies to increase customer engagement and loyalty. Conduct regular follow-ups to ensure ongoing customer satisfaction.

New Customer Acquisition:

Identify and prospect potential new customers through various channels (networking, referrals, etc.). Develop and execute plans to attract and convert leads into new customers. Collaborate with marketing team to coordinate efforts and optimize conversion rates.

Retention and Upselling:

Develop strategies and initiatives to retain existing customers and minimize churn. Identify opportunities for upselling or cross-selling additional products/services to existing customers based on their needs and usage patterns.

Customer Advocacy:

Act as a customer advocate within the organization, representing their interests and feedback. Champion customer-centric initiatives and initiatives that improve the overall customer experience.

Cross-functional Collaboration:

Work closely with cross-functional teams (marketing, learning development, program management etc.) to align customer engagement strategies with business objectives. Communicate customer needs and insights internally to drive continuous improvement and innovation.

Feedback Analysis and Reporting:

Gather and analyze customer feedback and data to identify trends and areas for improvement. Prepare regular reports on customer engagement levels and acquisition metrics.

Your Background

Degree holder with

5+ years' experience

in financial services training, corporate training, or related sectors Strong communicator with proven

customer relationship

and

business development

skills Highly motivated, organized, and detail-oriented Able to manage multiple projects with excellent time management
May Anne Ramos


Senior Consultant | R1110127


Revup Proservices Pte Ltd | EA.24C2366