Job Description

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• Meet and exceed allocated sales targets by engaging with customers through different channels, determining the prospect's specific needs, and promoting the company's freight forwarding service and digital platform to develop and acquire new business opportunities.

• Handle all customers' enquiries related to onboarding and sales operation process as well as managing customer relationships to deliver a high level of customer satisfaction

Roles & Responsibilities

• Driving sales

• Offer shipping solutions and promote digital platform value proposition to customers based on their needs and capabilities.
• Handle customer quotation requests; negotiate prices and terms with customers.
• Follow up with customers to convert quote enquiry to actual shipment booking.
• Identify sales leads to develop a new business opportunity.
• Up-selling and cross-selling existing customers to generate more sales.

• Customer on-boarding process

• Act as customer onboarding contact window to introduce and educate company digital platform and services to new customers
• Support customer end-to-end implementation, including resolving customer technical problems or enquiries.
• Lead the collaboration among internal departments to ensure that each piece of the customer's onboarding journey is smooth.

• Account management

• Own and manage customer relationships from the point of sale through successful implementation.
• Engaging with customers and creating a positive relationship with them

Job Requirements

• Bachelor's degree in Business Administration, Transportation, Logistics, Supply Chain Management, or a related field preferred

• At least 8 years' selling experience in the international freight forwarding industry

• Successful track record in B2B sales and negotiation

• Excellent verbal and written communication skills

• Strong customer service and problem-solving skill

• In-depth knowledge of ocean freight forwarding market and operation

• Multi-tasking and cross-functional collaboration capability

• Highly self-motivated and driven

• Proficient in Microsoft Words, Excel and Presentation

Work Location 30 Pasir Panjang Road, #07-32, Mapletree Business City, Singapore 117440 Working Hours 8:30 AM - 5:30 PM, Monday-Friday