Job Description

Description :

Main Responsibilities:

• Client Facing Role that manages the overall business relationship.
• Account mapping, business unit breakdown (touchpoints to align regional/global team)
• Run QBRs & ensure they are properly prepared for.
• Ensure each Crane Worldwide office servicing the account understands the SOPs and executes accordingly.
• Report Creation / Monitoring / Distribution (responsible/accountable)
• Performance management (responsible/accountable)
• Market Analysis / Industry Awareness
• Drives collaborative efforts internally by supporting and sharing best practices in the following key areas:

Client Reviews Strategic Business Plans

Value add Programs Process Improvements

Tender Management Technology Solutions

• Impact & coverage analysis -

identify service or opportunity gaps. * Penetrate organizational structure and develop relationship beyond main points of contact.

• Maintain rates and assess yields monthly.
• Monitor account for timely payments and assist with collections on past due invoices.
• Enter all meeting notes, action items, complaints, compliments into our CRM and distribute to appropriate people in global network.
• When necessary, travel within region to visit accounts/account sites and Crane Worldwide offices to review procedures and maintain customer information/satisfaction.
• Ensure all company policies and regulatory requirements are adhered to
• Identify growth opportunities and develop a strategy to secure opportunities with the appropriate internal resources.
• Create a business development plan with short- and long-term business objectives, initiatives, and quantified value-added contribution.

Education & Experience:

• College degree preferred.
• 8+ years successful sales or account management or operations experience in freight forwarding, logistics and or transportation industry.
• Experience with CRM systems

Other Skills & Abilities:

• Excellent Organizational Skills
• Excellent written and verbal skills
• Excellent presentation and interpersonal skills
• Thorough knowledge of transportation industry logistics and freight forwarding
• Thorough knowledge of successful sales techniques
• Strong computer skills including Microsoft Office suite
• Detail oriented, able to multitask and meet deadlines
• Self-motivated, able to work in a team and independently
• Good analytical and program management skills; ability to define, develop and document business processes and procedures
• Strong customer service, problem-solving, and interpersonal skills
• Internal/external sales skills
• Troubleshooting and problem resolution skills
• Leads by example
• Sense of urgency

Crane Worldwide Logistics