Job Description

Business Operations & Strategy

Oversee daily operations across retail and e-commerce channels Manage retailer purchase orders, order fulfilment, and logistics to ensure timely and accurate deliveries. Grow revenue from retail partners through marketing partnerships and onboard new retail partners. Maintain strong relationships with retail partners, suppliers, and platform stakeholders. Drive efficiency by implementing and refining SOPs for inventory, order flow, and reporting. Monitor P&L performance, highlighting opportunities for cost savings and revenue growth.

Sales & E-commerce Management

Collaborate with marketing team, interns, or agencies to execute campaigns that drive sales and brand visibility. Track and analyse sales performance by channel, recommending strategies to accelerate growth. Monitor competitor activities and market trends to identify new product and brand opportunities.

Inventory & Supply Chain

Conduct monthly stocktakes. Oversee warehouse management and stock movements.

Team & People Management

Supervise a small team. Assign clear responsibilities, tasks, and timelines, ensuring accountability. Conduct weekly check-ins and provide ongoing guidance. Mentor and groom staff, building future leaders within the company.

Reporting & Leadership

Provide weekly leadership updates to Founders on sales, operations, and team performance. Submit monthly consolidated reports covering sales, operations, stock status, and key issues. Act as a bridge between staff and management to ensure smooth communication. Contribute to strategic planning and initiatives to scale the business.

Requirements

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Bachelor's degree in Business, Supply Chain, Marketing, or equivalent professional experience. 3-5 years of experience in Operations, Distribution, FMCG, or E-commerce. Experience in the beauty FMCG sector is preferred. Strong leadership and people management skills. Solid understanding of retail distribution and e-commerce platforms. Hands-on, detail-oriented, and adaptable in a fast-paced SME environment. Proficient in Excel/Google Sheets; familiarity with ERP or inventory management tools a plus.
Excellent communication, problem-solving, and analytical skills.