Job Description

Smilepoint is a progressive dental healthcare group in central Singapore with the flagship practice at Holland Village and a branch at Telok Blangah. We believe in providing our patients with excellent dental work, a happy environment, and fair prices. At our practice, teamwork and communication are important. It our mission to build a strong rapport with our patients. All our dentists at the Smilepoint Dental Group have an average of more than 10 years of professional experience. The dentists are supported by a team of well trained clinicians and business development associates. Operations Work with colleagues to enhance customer interactions with the Dental Group Coordinate closely with the clinical team to deliver a smooth and seamless experience for customers Utilise the customer information system and related payment systems to record, update and bill services Provide customers with necessary product and services information and the use of all the products Handle telephone/email enquiries and tend to walk-in customers Customer Experience Propose improvements in the design of customer service operations Maintain and develop existing and new customers through planned individual account support Build lasting customer relationships and enhance customer satisfaction through regular contact Team Management Develop control measures to mitigate gaps in work flow and to achieve a seamless handover of responsibilities from team member to team member Conduct staff training for new and existing staff Secondary Responsibilities To provide administrative support to collaegues in other departments as may be assigned Requirements: All educational background may apply, with preference for candidates with Diploma in Hospitality / Customer experience Strong organizational skills with a problem-solving attitude Excellent verbal communication skills Remuneration : An excellent competitive salary and benefits package is available to the right candidate.