Job Description

Job Summary
The Business Manager for Banking COO will be responsible for ensuring change governance standards and change delivery standards are always met for Strategic initiatives, deliver communications and training agenda for Banking COO across strategic initiatives and BAU and Support Business Management BAU activities. This role requires a change mindset, multitasking skills, and the ability to collaborate across various departments to achieve organizational goals.
About our Technology & Operations Team
Our Technology & Operations (T&O) team is the powerhouse for the Bank. We aim to go further, faster, to ensure we're agile and ready for tomorrow, today. Our diverse network enables us to innovate and build banking solutions that support communities to prosper. We're a place where talented people are encouraged to grow, learn, and thrive, to drive their own career journeys, to reach their full potential.
When you work with us, you're protecting the reputation and legacy of a 170 year organisation and building on it. We're driven by progress and continuously evolving to ensure we're agile and ready for tomorrow, today.
Role Responsibilities

• Ensure change governance and change delivery standards are met for SIRF initiatives
• Effective execution and tracking of Banking QPR including formal set up in Clarity / M7 etc., budget tracking, PIR and any other Programme governance, updates across initiatives, timely resolution of agreed actions and providing a forward-looking view to the forum.
• Lead PO synchronisation forum to ensure cross collaboration across common requirements within Banking
• Manage financials and operational efficiencies, including budget setting, spend tracking, headcount governance, and cost optimization.
• Oversee governance, reporting, and risk oversight, ensuring effective decision-making and risk transparency.
• Project manager responsibilities to assist with new initiatives identified
• Own E2E execution including content creation, delivering training and communication, updating DOIs and/or creating collateral as needed etc. for Banking owned Change Initiatives
• Support Business Management BAU activities in drafting, coordinating, and preparing including but not limited to BAU comms, work with HR in advancing Future Banker, Graduate Programme etc., Internal Company page updates and maintenance, management papers and meeting decks.

Strategy

• Align Banking initiatives with the overall business strategy and objectives.
• Ensure change governance and change delivery standards are met for SIRF initiatives
• Anticipate and adapt to emerging risks, regulatory changes, and industry trends, ensuring the function remains resilient and proactive.

Business

• Support the overall transformation agenda in Banking, ensuring processes, systems, and structures remain fit for purpose.
• Project manager responsibilities to assist with new initiatives identified
• Establish an efficient operations delivery culture, working closely with business managers to embed change delivery across all levels.

Processes

• Manage the Product Owner synchronisation forum across Banking owned platforms to ensure synergies and judicious use of secured funding to deploy solutions.
• Support Business Management BAU activities in drafting, coordinating, and preparing including but not limited to BAU comms
• Agree process related changes with process and risk owners and socialise updates across all relevant stakeholders and in risk forums.

Risk Management

• Drive a proactive risk management approach, ensuring risks are identified, assessed, and addressed before they materialize.
• Ensure continuous enhancement of risk management capabilities, leveraging technology, automation, and analytics.
• Ensure alignment with enterprise risk frameworks, ensuring consistency across all Banking Ops initiatives.
• Oversee the financial and operational management, including:
• Tracking of BAU spend and ensuring alignment with strategic priorities.
• Headcount management and cost center governance.
• Validation of budget transfers and financial forecasting to maintain efficiency.
• Implement performance tracking mechanisms, ensuring key risk objectives are met and continuously improved.

Governance

• Oversee governance, reporting, and risk oversight, ensuring effective decision-making and risk transparency.
• Manage the Banking QPR and other such forums' ensuring agenda is focused on strategic risk priorities, meeting minutes are accurately captured with clear action tracking and decisions are well-documented and effectively implemented.
• Strengthen change oversight mechanisms, ensuring robust challenge, accountability, and decision-making processes.
• Ensure adherence to internal governance policies, ensuring change delivery in Banking is aligned to the rest of Business.
• Oversee key reporting processes, ensuring risk insights are presented to senior management and relevant governance bodies in a timely manner.

Our Ideal Candidate
Skills & Experience

• 4+ years of relevant Experience in Banking or related domain
• Proven experience in leading change initiatives within lending operations.
• Strong understanding of lending processes, risk management, and regulatory requirements.
• Strong Lending Product Knowledge
• Knowledge of global baking products, Lending and Capital Markets products
• Excellent leadership, communication, and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.

Education

• Bachelor's degree in Business Administration, Finance, or a related field. MBA preferred.

Role Specific Technical Competencies

• Strategic Thinking
• Process Optimization
• Risk Management
• Governance and Compliance
• Communication and Collaboration
• Banking
• Project Management

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments
Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website
40615

Skills Required