Job Description

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Job Category Operations

Job Details

About Salesforce

We\xe2\x80\x99re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too \xe2\x80\x94 driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good \xe2\x80\x93 you\xe2\x80\x99ve come to the right place.

Salesforce is looking for a skilled Business Operations Manager to support our Professional Services business in ASEAN. The candidate will be a business partner to our VP, Professional Services ASEAN and will work closely with global operations, delivery, IT, finance and sales leaders. This resource should also be comfortable supporting out-of-the-box and custom tools, generating Salesforce reports and dashboards, and have an advanced knowledge of Excel.

Key Accountabilities (Impact)

• Partner with the field and track revenue and other matrix weekly
• Be a trusted advisor to the ASEAN leadership team
• Take suggestions from global team members and orient them with regional nuances
• Support project managers delivering full cycle projects to a successful outcome through systems and tools
• Communicate application and tool status, accomplishments and roadblocks to a dynamic global team
• Collaborate with Operations, CSG Delivery, Sales and Leadership to identify and implement innovative solutions to increase process efficiency
• Perform business process assessment of the current state - including technology, experience, business and data
• Identify and optimize the true drivers of financial performance, productivity, customer engagement and other metrics
• Analyze Salesforce data and generate reports in Salesforce and Excel
• Understand the underlying data architecture supporting CSG and how to use it to report on business performance
• Understand the critical metrics that drive CSG
• Understand the evolving needs of the business to anticipate and deliver new reports to drive additional business value

Basic Requirements

• Experience in a similar role.
• Excellent use of Excel, Google spreadsheets and Tableau
• Hands-on experience with structured Business Process Improvement methodologies (e.g. DMAIC)
• Deep understanding of CRM and data management
• Ability to effectively develop and present materials that are appropriate for the audience, and present to executive level partners
• Great teammate able to lead and work effectively at all levels of an organization - including executive leadership - with the ability to influence others to move toward consensus.
• Strong situational analysis, negotiation and decision-making abilities.
• Ability to multi-task while managing deadlines, perform well under pressure, work independently and as a part of a team
• Detail and quality-oriented with the desire to quickly learn new concepts, business models, and technologies
• Collaborative; extremely customer-service and team-oriented, especially in a fast-paced and rapidly developing business environment; ability to stay focused
• Minimal travel required
• Ability to work with difficult partners under tight deadlines

Accommodations

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is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. does not accept unsolicited headhunter and agency resumes. will not pay any third-party agency or company that does not have a signed agreement with .

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