Job Description

At EY, you\'ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we\'re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.About EY wavespaceEY wavespace is the global network of growth and innovation centers to help clients make radical breakthroughs in business transformation by tapping into innovative thinking. In wavespace, we curate talent and technology, bringing them together in a collaboration proven to energize and align teams, to solve problems and create meaningful outcomes - faster. Human-centered design and collaboration are at the heart of our methodologies because we believe that people support what they help create. We work with agility and beyond borders. And we think, design, and build with creativity and speed.The opportunityWe are looking for a Business Operations Manager for EY wavespace ASEAN team. With rapid growth across digital and virtual collaboration, we are looking for talents with an eye for delivering quality client service be it internal operational processes, or through the design of large-scale facilitated workshops (which we call "experiences"). You can expect to work in a truly leading-edge environment, equipped with state-of-the-art collaborative technology to deliver completely immersive experiences for our clients, all while working with industry thought leaders and practitioners.Your key responsibilitiesAs a Business Operations Manager, you will work closely with the wavespace Director and the wider team to manage day-to-day operations enabling an exceptional user experience to position wavespace as a powerful and clearly differentiated capability and brand within Singapore and the ASEAN market.Business operations

• Reporting to the ASEAN wavespace leader, you are responsible to assist in managing the daily operations (e.g. key performance metrics monitoring, resource management, execution plan, budget planning, knowledge management and communications)
• Manage wavespace inquiries, engagement bookings, wavespace schedule and pipeline
• Develop monthly and annual performance analysis for local and regional tracking and reporting
• Responsible for data quality clean-up and ongoing maintenance
• Document, maintain and continuously improve standard procedures and process flows across all aspects of wavespace operations to ensure effective roll-out of operational initiatives
• Identify opportunities for operational improvement, generate plans to implement and iterate processes that increase efficiency and elevate client experiences
• Daily oversight of budgets and spending with expense tracking and management within delegated authority limits
• Work closely with finance to process of internal invoices/ expenses after each experience

Experience operations

• Work with Experience Managers to plan and manage experience logistics including client arrival, space layout, technology set up and/or catering ensuring a seamless participant experience
• Manage the daily operations of EY wavespace, including the experience calendar and systems
• Conduct wavespace tours and safety briefings
• Act as a \xe2\x80\x9csubject matter expert\xe2\x80\x9d for assigned products/services within EY wavespace
• Lead and drive uptake of relevant technologies and tools to elevate wavespace experiences and optimise operational processes
• Identify, triage, and resolve user-related issues to ensure a cohesive environment and manage user expectations through communication and coordination of support teams, vendors, and suppliers to ensure highest levels of user satisfaction are achieved and maintained
• Work closely with the AV specialist and IT team to manage all wavespace experience design tools and accounts such as Mural, Zoom, Teams, Miro Board, SessionLab etc in case of upgrades and troubleshooting
• Daily oversight and coordination of furniture set up and other equipment with all zones
• Coordinating with relevant stakeholders within the firm on day-to-day operations such as supplies and consumables
• Know and be able to implement user safety plans, such as fire and emergency evacuation plans

Skills and attributes for success

• Strong analytical and problem-solving skills
• Advanced written and verbal communication skills
• Dedicated, innovative, resourceful, analytical, and able to work under pressure
• Strong drive to excel professionally, and to guide and motivate others
• Foster an efficient, innovative, and team-oriented work environment
• Operational process design experience

To qualify for the role, you must have

• A bachelor\'s or master\'s degree with at least 5 years of relevant working experience
• Strong project management skills and business operations experience
• Proficient in MS applications such as Word, Excel and PowerPoint including the use of Pivot tables, reporting, and charts
• Knowledge in Tableau and/or Power BI would be a bonus

Ideally, you will also have

• Experience managing digital workspaces, and the ability to quickly pick up new software / tools quickly as the wavespace toolkit evolves
• Past experience in consulting, facilities management, events and hospitality is highly regarded
• Awareness of global, regional, and cutting-edge design, innovation, business and technology trends

EY | Building a better working worldEY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

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