Job Description

Responsibilities:

• Lead initiatives to assess and enhance Return-to-Supplier (RTS)/Customer service processes, aligning with SAP S4 Hana upgrades, to improve operational efficiency and customer experience.
• Facilitate cross-functional teams in process improvement workshops, identifying pain points, root causes, and scalable solutions to drive efficiency and align vendor solutions with client requirements.
• Utilize data analysis to design future-state solutions, challenge current processes, and identify opportunities for improvement, maximizing the benefits of the upgraded SAP S4 Hana platform.
• Document processes using BPMN 2.0, promoting standardization and consistency, and partner with IT teams to leverage technology solutions for process streamlining and integration.
• Develop KPIs and performance metrics to monitor RTS processes\' effectiveness, track performance, analyze data, and identify further optimization opportunities.
• Occasionally travel overseas as part of the role, contributing to a global and dynamic environment focused on digital transformation and innovation.

• Proven experience (6-10 years) in business transformation, with a minimum of 3-5 years in leading process redesign (RTS) and implementation, preferably in a business transformation or ERP implementation context, ideally in a consulting environment.
• Expertise in manufacturing industry processes such as spare parts, warehousing, procurement, repair, and warranties.
• Deep understanding of RTS processes, accounting principles, procurement practices, and supply chain operations.
• Demonstrated ability to independently design, decompose, and document business processes using BPMN 2.0.
• Understanding of continuous improvement, business, and process architecture.
• Strong client-facing skills, including top-notch written and verbal communication.
• Experience in multiple industry sectors, particularly Consumer product sectors or manufacturing industry.
• Experience in ERP systems (SAP) or SAP Hana transformation is highly desirable, along with exposure to RPA and intelligent automation implementation.

Krisvconsulting Services Pte Ltd