Business Relationship Manager
Singapore, Singapore
Job Description
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About the job
- Engage with customers to promote product features and benefits based on approved indications.
- Achieve the territory sales and milestones objectives within assigned territory and portfolio
- Contribute in defining and deployment of the digital roadmap for Malaysia and Singapore
- Mature/ Shape the market and customers in terms of preference for digital interaction and -channel utilization
Purpose
Demonstrate value of products and partnerships
- In depth knowledge and understanding of Sanofi Pasteur products and the customer journey. Consistently review product information and always well informed on medical and scientific updates related to the brand.
- Effectively deliver key messages and promote products through a wide range of digital channels.
- Extend support and identify opportunities to bring tailored solutions to customer needs.
- Cultivate and maintain excellent relationship with customer with the aim to develop Sanofi\xe2\x80\x99s credibility and extend our company\xe2\x80\x99s advocacy.
Customer and Territory Insights
- Identify attributes and customer profile information relevant to the business territory growth.
- Knowledgeable on the geographic information and business potential of territory. Understanding of relevant sub-segments, preferences with regards channels to interact through, and preferences towards content relevant for the customer.
- Create network among stakeholders (i.e. front liners, decision makers, gatekeepers
- Effectively gather competitor information and market intelligence.
- Fuel our CRM systems on a daily basis with customer, call details and market insights
Operational excellence
- Complete a thorough pre-call plan by creating itinerary and routing plans that effectively achieves call targets, appointments and in-services activities.
- Regular analysis and presentation on sales and customer data to internal stakeholders (i.e. managers, team members, and others).
- Proper implementation of marketing plan and promotional activities.
- Abide by the company\xe2\x80\x99s ethical codes, standard operating procedures, and protocols from pharmacovigilance, quality, HSE, etc by reporting anomalous or questionable behavior and products that my negatively affect our brand and meeting timelines.
Effective Planning and Execution that delivers results
- Formulate effective sales action plan, accurate forecasts and successful implementation to meet cycle and annual sales target (both qualitative and quantitative).
- Effectively promote all assigned franchises following strategy and corporate directions.
- Execute sales expectations and run business operations while complying with Sanofi\xe2\x80\x99s standard operating procedures and ethical codes, walking the talk on the importance of compliant behavior, and building a well-coordinated working relationship with both internal and external stakeholders.
- Maximize all segment and channels within the territory to generate growth.
- Manage budget by effectively utilizing promotional funds to well targeted customers
Channel Orchestrating and Optimization
- Adoption to change in channel engagement and embracing digital utilization
- High level of proficiency on suitable channels intended for a particular account to effectively deliver key messages.
- Utilize new channels for promotional activity to reach and engage with target customers outside the classical way.
- Map the best way to communicate our product messages by matching the right digital channel (e.g. social media, web forums, webinars, GPP etc.) to each customer.
Business Expansion
- Identify sales opportunity / Prospect and qualify new potential customers.
- Create a detailed plan, set KPI and monitor progress to generate business from new prospects.
- Analyze business opportunities and strategy outside the existing customer base.
- Cross selling of all products and expand brand usage
- Share best practices and opportunities to leverage for growth and expansion
Health, Safety and Environment (HSE) Responsibilities
- Responsible in complying and meeting all HSE roles and responsibilities in accordance to the existing HSE Policy
- Identify and correct unsafe conditions or behaviours and immediately notify the Manager of any serious incidents; complete an Incident / Injury Report and forward to Human Resources within 48 hours where necessary.
At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.
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Job Detail
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Job IdJD1305482
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned