Job Description

Company
Kaplan Higher Education Academy Pte Ltd
staffondemand.sg
Designation
Business Support Associate / Executive
Date Listed
05 Oct 2023
Job Type
Entry Level / Junior Executive
Full/Perm
Job Period
Flexible Start - Flexible End
Profession
Sales / Retail
Industry
Public Service / Education / Publishing
Location Name
8 Wilkie Road, level 2, Singapore
Address
8 Wilkie Rd, level 2, Singapore 228095
Map

Allowance / Remuneration
$800 - 1,500 monthly

Company Profile
Kaplan is one of the worlds largest and most diverse education providers with over one million students globally. Headquartered in US, Kaplan is part of Graham Holdings (formerly The Washington Post Company) and is its largest subsidiary. Kaplan in Singapore has students from over 35 countries and regions. As a Lifelong Integrated Learning Partner, we offer over 450 academic programmes for higher learning and professional certification courses for skills development, providing opportunities for individuals to always stay relevant. To date, these opportunities have benefitted over 95,000 graduates. We have a diverse team of individuals dedicated to our mission to help individuals achieve their educational and career goals, and build futures, one success story at a time. Our core values - Opportunity, Knowledge, Support, Integrity and Results - help guide the way we work. At Kaplan, we provide a stimulating and professional working atmosphere with plenty of room for initiatives and growth.

As a Business Support Associate / Executive, you will play a vital role in ensuring a seamless experience for our corporate clients, students, recruitment agents, and internal stakeholders. Your responsibilities will encompass a wide range of tasks aimed at providing exceptional support and enhancing the value of our educational programs. Key Roles and Responsibilities:

• The incumbent is expected to provide a high standard of service to KFs potential and existing corporate clients, students, recruitment agents and internal stakeholders through sound advice, attending to walk-ins, telephone enquiries, emails, and other communications as appropriate.
• Provide timely and accurate advice to support students in admission, advancement, readmission, instalments, enrolment to KFs Program and other professional programs admission requirements.
• Assisting the head of KF Regional Manager in implementing sales and customer engagement initiatives designed to enhance the value of learning with KF and raise the profile, quality, and prestige of KFs new programs and partners professional qualifications designation.
• Relationship management with potential and existing students and internal/ external stakeholders will become an increasingly important part of the role.
• Active support for the wider business development team and maintaining market and product knowledge
• Provide Accuracy of database information, timeliness of responses, recognition and fulfilment of prescribed standards and deadlines

Requirements:

• Prior experience in customer service / 1 year of work experience in client-facing/customer services
• Experience in CRM software - Salesforce / Microsoft Dynamics 365
• Good in MS Office Software, especially Outlook and Excel & PowerPoint

Qualification

• Diploma from a local polytechnic in Business / Marketing / Mass Communication / Media / Engineering

Other Information
Working Hours: Monday to Friday, 9am - 6pm Work Arrangements: Hybrid (Blend of in-office and remote work) Location: Singapore (Central Area - Dhoby Ghaut MRT/Little India MRT/Rochor MRT)
Application Instructions
Please apply for this position by submitting your text CV using InternSG.
Kindly note that only shortlisted candidates will be notified.