Job Description

Company DescriptionLesaffre is augmented by a wealth of co-development to create new responses to the 21st-century requirements of nutrition, health, well-being and biotechnologies with its clients, partners, researchers and stakeholders. For this, Lesaffre draws upon its applied science, innovation, training and manufacturing centres, on all continents.Every day, for generations, we, the women and men of Lesaffre bring together our expertise, our energy and our creativity around a shared, infinite mission, to work for the living.LESAFFRE, WORKING TOGETHER TO BETTER NOURISH AND PROTECT THE PLANET.The Business Support Officer (BSO) is a key support function that interfaces between Sales and the organization's digital operations. A BSO supports Sales with day-to-day requests, is an expert on digital systems (CRM), and aggregates data to inform business partners during review periods.
Examples of skills & actions could include:

• Interact with colleagues from our sales offices about the correctness of data and confirm after data entry.
• Generate reports regarding the prices and agreements for customers. Provide support to Marketing and Sales.
• Ensure/coordinate the customer master data and support the pricing process in SAP.
• Coordinate and lead the rebate, commission, and discount agreement process. Enter and update agreements regarding rebates, commissions, and discounts, and create settlements in SAP.
• Independently handle ad-hoc requests from Sales.
• Set up client data in Webshop and assist in account start-up.
• Act as liaison between clients, sales, customer service, and other internal functions. Solve issues for internal and external customers.

ResponsibilitiesSales Support:

• Proactively supports Savory Ingredients: APAC. Generates reports for the Sales Teams, including but not limited to business warehouse reports, key account and distributor plans, open order reports, and monthly Sales reports.
• Contribute to Key Account Distributor plans.
• Assist in organizing and consolidating budget reports submitted by the Sales Team.
• Supports service level agreements (SLAs), which have been established, and works closely with the sales force and customers to continue supporting the requirements of the SLA.
• Manage customer master data requirements. Responsibilities include setting up new customers, gathering all pertinent data required for the final approval of the Credit Department to grant new customers a given credit limit, setting up new customers in the SAP system, and inactivating customers. Follows up on CDM requests.
• Enter Prospect in SOL when requested. (CRM)
• Enter Quotations when requested.
• Manage pricing and prompt Account Managers for expiring pricing.
• Monitor Outstanding A/R and act to ensure payments are received on time and credit limits are appropriately set.
• Coordinates and distributes monthly sample reports.
• Provides ongoing support for the sales force about the proper DFS procedures in the account management process.
• Approves and validates any credit adjustments requested. Researches discrepancies and issues arising from the credit adjustments (i.e., damages, shortages, pricing discrepancies, etc.)
• Processes monthly customer rebates and commissions.
• Assists in special projects as needed.

Marketing Support:

• Interface with Marketing as a business partner to access templates, marketing collateral, and product information as required for customer-facing interactions.
• Support trade show planning.

Job Content

• Proactively supports the entire Sales Team

1. Creates and maintains sales reports as requested

• Weekly
• Monthly
• Quarterly
• Annually

2. Supports the Sales department in making available needed tools, templates, and information
3. Analyze sales data (products, customers) within the scope of specific projects; prepare conclusions and forward recommendations to the manager.
4. Manage SOL list and distribute monthly reports and actions.

• Contribute to Key Account and Distributor plans.

1. In close coordination with the account manager, prepare and collect all relevant data and processes in account plans.
2. Gathers market intelligence by searching all available internal and external resources, such as the local/global sales force, the business intelligence department in Delft, trade publications, annual reports, and other internal sources.
3. Collects and updates plans every quarter.
4. Participates in selected account management teams.
As required, may participate in attending trade shows/conventions, sales meetings, and requested training seminars.

• Manage customer master data, requirements, and pricing.

1. Proactively maintains pricing in SAP.
2. Checks and releases blocks in SAP within the authority.
3. Documents special needs (shipping, packaging, account handling, documentation, notification, etc.) of customers in the current business systems using appropriate notes/instructions (maintains account information).

• Coordinate all customer sample requests and shipments.

1. Coordinate and maintain a record of all sample requests
2. Coordinate follow-up calls to customers. Inform sales of sample follow-up needed and tracking in CRM.

• Direct procedures for new customer accounts.

1. Obtains credit information from new customers and forwards it to accounting.
2. Follows up for credit approval and account setups in our system, keeping the customer informed.
3. The company assists the customer in establishing a credit account as quickly as possible and offers other alternatives for initial shipments if the customer has an emergency.
4. Obtain all required customer master data for new customers.
5. Follows up on all requests to ensure that they have been completed.

• Supported the regional sales manager in managing customer payments and discrepancies.

1. Reviews overdue payments (provided monthly by the Customer Financial Services Department)
2. Contacts customers in question either directly or through the Account Manager.
3. Track payment progress.QualificationsQualifications:

• A bachelor's degree in the business/marketing field or science/technology is required; a food science degree is preferred.
• At least 5 years experience in Support functions with Customer interactions in business context (Multinational company structures will be a plus)
• Excellent skills in MS Office (Word, Excel, PowerPoint, Teams and Outlook)
• ERP and CRM database experience (SAP / Dynamics 365 CRM will be a plus)
• Open to learn and use new systems and tools.
• Financial sales analysis experience would be a plus.
• Fluent in English (additional languages are a plus)
• Motivated, energetic self-starter who can prioritize and manage multiple projects in a fast-paced, prominent department and ever-changing environment.
• A resourceful, assertive individual with the ability to recognize and deliver insights and solutions to internal and external customers.
• Strong organizational and analytical skills are needed for tracking, managing, and analyzing customer lead effectiveness.
• Strong communication and interpersonal skills with familiarity with negotiation skills
• Ability to serve as an interface between internal and external customers when required.
• Results-oriented individual who can be flexible and creative to manage various customer requests and requirements.
• Ability to be comfortable working independently and confident in making decisions related to obtaining information for customer requests.
• Continually strive to increase skills and knowledge of the business and growth for the company.
• Interact comfortably with regional peers (Sales, Technical) and diverse global peer networks.

Lesaffre