Job Description

Work Flexibility: Hybrid
As the Business Support (Sales Support Coordinator) for the Joint Replacement (JR) team, you will be the operational backbone of our internal sales activities. This role ensures smooth onboarding, efficient logistics, and accurate documentation, enabling our sales team to focus on delivering exceptional outcomes. You'll drive internal coordination and support key processes that keep our business running seamlessly.
What You Will Do

• Manage onboarding processes for new hires, including system access setup and office orientation
• Coordinate internal meetings, team-building events, and approval workflows to support team alignment
• Maintain the Training & Marketing Room and ensure readiness for internal demos and workshops
• Prepare sales quotations, promotional materials, and monthly/quarterly reports for management
• Support logistics for instrument loans, including FedEx shipping and invoice tracking
• Upload CT scans and submit required documentation (CER, IRR) for internal processes
• Administer digital tools such as online learning platforms and QR code setup for surgical references
• Design and print billing stickers, implant cards, and name tags to support field operations

What You Will Need
Required Qualifications

• Diploma or higher in Business Administration, Operations, or a related field
• 2 years of experience in sales support, administrative coordination, or operations
• Proficiency in Microsoft Office (Excel, PowerPoint, Outlook)
• Familiarity with CRM systems such as Salesforce
• Good communication skills to manage internal and external stakeholders

Preferred Qualifications

• Working experience in medical device and/or healthcare industry is a plus
• Experience with logistics coordination and document management systems

Travel Percentage: None

Skills Required