Job Description

Position Summary:

• To provide production maintenance BAU (business-as-usual) support for ERP SAP B1 and other project related activities when required
• BAU support includes L2/L3 technical support, and leading the application maintenance and development
  

• Responsible for primary application support, incident recovery, problem tracking, diagnosis, replications, troubleshooting, and resolution of the incidents. Part of Application Development team (L3) for support and resolution of issues
• Provide 24x7 support for any potential escalations and incident recovery on a rotation basis, upon activation from Data Centre
• Determine type of issue by first level support (contact centre) & perform second level investigation support (data, application use, procedure and/or process, system, network, etc.) and route to the extended parties responsible for the successful resolution
• Track contact centre tickets to identify technical issues and either resolve those issues or escalate them to the responsible party (i.e. identify server, network, or database issues and re-assign to the appropriate team)
• Perform periodic statistical extraction to support operational reporting (capacity management availability, obsolescence, maintenance plan)
• Support key audit & major compliance tasks such as key/cert renewal, security vulnerabilities patching & infrastructure upgrade support (firewall, routers, servers)
• Support deployment to production for all business enhancements, tech refresh upgrade & security compliance patching in accordance with change process
• Participate in continuous improvement tasks in enhancing existing monitoring mechanism towards full automation with minimal human intervention
• May require to support special projects implementation including SI and also CR
  

• Minimum related experience of 3-5 years in the production support environment and prefer to possess the below technical skills
• Technical development / Product Support for SAP B1

• Good communication and interpersonal skills
• Good analytical and problem-solving skills who can analyze issues holistically and propose a solution (Do the right things & keep it simple)
• Ensure assigned tasks are completed end-to-end (Take ownership)
• A team player who can assist team members when needed to cover each other during incident resolution
• Driven and have the attitude to participate in projects assigned apart from BAU tasks
• Open mindset of reflecting on one’s actions from external feedbacks (Reflect & Reinvent)
• Prior experience with either manufacturing, plastic, supply chain domain are advantageous