Job Description

Imagine what you could do here. At Apple, great new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish!




We are strengthening our team and are seeking a dynamic Business Process and Systems Manager. We feature a collaborative environment with creative, inquisitive people and groundbreaking technologies. Come join us and make a difference!




This role is part of the Pacific Ops System & Process Function to manage complex, global & regional initiatives supporting various areas within Pacific Operations. Pacific Operations include the areas of Reseller Operations, Online Store Fulfillment Operations, Retail Fulfillment Logistics, Supply/Demand Management & Execution, Logistics and Product Operations. You will be responsible for managing cross-functional and cross-organizational teams to define, build and roll-out innovative technology and business process solutions that increase efficiencies, improve customer satisfaction, and drive revenue. You should have subject matter expertise in fulfillment supply chain from manufacturing and distribution centre sites, exceptional project management skills, a good grasp of process management, a maniacal attention to detail, and a proven ability to influence and collaborate across all levels of the organization.

Description

Leverage industry trends, standard methodologies, innovative technology and process improvement ideas.


Lead and implement cross-functional change management initiatives across all Apple's product lines, influencing decisions through collaboration, leadership and a customer-focused approach


Devise and implement in partnership with cross-functional business users (e.g. Finance, Sales, etc), Freight Forwarders, 3PL Warehouse, Apple OEM's, IS&T business and system solutions that meet the changing business conditions.


Project manages cross-functional re-engineering implementations.


Work towards effective change management when necessary


Ensure process integration across organization, both regionally and globally.


Develop good, up-to-date knowledge of IT capabilities and able to work closely with IS&T.


Work within the business (cross functionally and cross regions) to document and gain final approval for Business Requirements


Together with the Business Process Owner to enhance the Business Processes to meet requirements


Articulate Business Requirements to IS&T Consultants and assist in the formulation of a prototype or proof of concept solution


Work with the IS&T Consultants to design the final solution to meet the requirements


Lead the User acceptance test and implementation of the business change and supporting systems change across Apple Pacific


Validate the return on investment was met post implementation

Preferred Qualifications

Good process re-engineering skills

Excellent operation issue resolution skill

Excellent people and communication (written and spoken) skills

Good teamwork attitude

Ability to work with ambiguity

Self-motivated, driven individual who is comfortable working in a global, fast-paced environment

Prior consulting experience in a similar hi-tech industry is desirable

Proven experience as a change agent having effectively implemented change in large cross functional organization

Large Cross Functional project implementation experience

Experience working on projects for teams based outside Singapore, e.g. virtual teams

Minimum Qualifications

In-depth knowledge and experience in project and process management. Minimum of 6-8 years relevant experience

Proven track record of leading strategic projects combined with the ability to execute at tactical project-level activities and tasks

SAP System and process savvy

Strong Project Management experience with attention to detail

Proven experience working effectively in a matrixed, global organization



Apple is an equal opportunity employer that is committed to inclusion and diversity. Apple provides reasonable accommodations to applicants with disabilities and in accordance with local requirements. Apple is a drug-free workplace.