Job Description

Industry : European MNC Industrial Electrical Equipment SupplyLocation: West Region SingaporeWork Week: 5 DaysOur client, a leading European multinational corporation (MNC) in the engineering sector, is seeking a dynamic and experienced Business Unit Manager to lead their internal sales, technical team and drive business growth. The ideal candidate will have a strong background in leading business unit, excellent communication skills, and a proven track record in management role.Responsibilities:Inside Sales Management:- Set clear department goals and objectives, defining key performance indicators (KPIs).- Monitor, manage, and improve KPI metrics including sales, quotation and order throughput times, customer satisfaction, and hit rate.- Continuously enhance processes, procedures, and work instructions.- Ensure compliance with internal control systems.- Identify and proactively address procedural and policy gaps.- Foster a 24/7 customer service mindset.- Measure and enhance individual inside sales performance in areas such as responsiveness, accuracy, sales, and efficiency.- Coordinate and manage interactions with other departments (IT, Accounting, Engineering, Product Management, Business Development).- Align priorities with Engineering and Operations.- Manage interactions with regional entities (Headquarters, India, etc.).- Implement and refine pricing policies.Business Development:- Oversee the business generation process, including quotations, follow-up, technical support, and sales leads for the SEA and Japanese markets.- Develop comprehensive quotation proposals highlighting technical advantages and customer benefits.- Manage communications with the External Sales team.- Define customer requirements and goals at the start of the quotation process in collaboration with the External Sales team.- Foster an \xe2\x80\x9copportunity ownership mentality.\xe2\x80\x9d- Initiate and manage proactive selling activities targeting customers with low sales, new customers, and key product promotions.- Conduct price negotiations in accordance with applicable rules and regulations.- Manage customer complaint logs and implement corrective and preventive actions.- Obtain customer feedback through surveys, meetings, and teleconferences.- Establish and implement business improvement ideas and lean management practices.Order Handling:- Monitor and ensure timely delivery of orders.- Manage and charge for change orders.- Ensure quick turnaround for errors, mistakes, and customer requests.- Handle and coordinate Return Material Authorizations (RMAs).Coaching, Education & Training:- Coach and train Internal Sales team members on efficient processes and policies.- Build a technically competent Internal Sales team through coaching and training on product knowledge, applications, and customer value.- Train team members on selling skills, including cross-selling.- Develop and promote proactive and effective customer service to build strong and lasting customer relationships.Requirements:- Bachelor of Science degree in Electrical/Electronic or Instrumentation Engineering, Technology, Engineering, or Business Administration.- Minimum of five (5) years\' experience with a proven internal sales track record.- Excellent communication skills, both verbal and written in English; German is an advantage- Customer-focused attitude with responsiveness, accuracy, and customer friendliness.- Proficiency in office management software (MS Office, MS Project, CRM, etc.).- High degree of professionalism.**If you are a results-driven professional looking for an exciting opportunity to lead and innovate within a reputable European MNC, we would love to hear from you!Apply now to join our client\'s team and contribute to their ongoing success.**Employer questionsYour application will include the following questions:Which of the following statements best describes your right to work in Singapore?What\'s your expected monthly basic salary?How much notice are you required to give your current employer?Company profileHR FocusHuman Resources & Recruitment11-50 employeesGet the right talent in the right roles. Find you talents match with us.HR Focus is a dynamic boutique recruitment agency. We have a team of committed and passionate recruiters who have varied background and working experience come together with one vision -- working alongside with our potential customers of diverse industries, to understand their culture and need, to fully facilitate staff search expertise to effectively match the right candidate to fit in the skill set.We help professionals take their careers to new levels. We bring in vast industry experience, a staunch focus on candidate quality and complete dedication to client relationships.Our Mission We take immense pride to deliver quality services and solutions to our clients as well as our candidates. We maintain a comprehensive database by using the latest information technology software and social networking to reach out to many potential candidates seeking new opportunities. We aim to transform potential customer into a satisfied client.Our Service We upkeep our professional approach and focus on placing staffs on all levels in the job market in Singapore. We offer competitive rate in our industry with service warranty to our client include government agencies, SME as well as MNC.For more information, please visit https://hrfocus.com.sgGet the right talent in the right roles. Find you talents match with us.HR Focus is a dynamic boutique recruitment agency. We have a team of committed and passionate recruiters who have varied background and working experience come together with one vision -- working alongside with our potential customers of diverse industries, to understand their culture and need, to fully facilitate staff search expertise to effectively match the right candidate to fit in the skill set.We help professionals take their careers to new levels. We bring in vast industry experience, a staunch focus on candidate quality and complete dedication to client relationships.Our Mission We take immense pride to deliver quality services and solutions to our clients as well as our candidates. We maintain a comprehensive database by using the latest information technology software and social networking to reach out to many potential candidates seeking new opportunities. We aim to transform potential customer into a satisfied client.Our Service We upkeep our professional approach and focus on placing staffs on all levels in the job market in Singapore. We offer competitive rate in our industry with service warranty to our client include government agencies, SME as well as MNC.For more information, please visit https://hrfocus.com.sgCompany informationRegistration No.53247597JEA No.13C6829

HR Focus