Job Description

Job Summary
We are seeking an experienced and detail-oriented Business User Acceptance Testing (UAT) Manager to lead the UAT efforts for Third-Party Risk Management (TPRM) project involving significant system and process changes. This program is a is a key part of our global SCM transformation. The successful candidate will play a pivotal role in ensuring that all system and process changes meet business requirements and function correctly before they are deployed into the production environment.
The ideal candidate is an experienced testing manager with strong analytical mindset, strong EQ and Risk and business engagement skills, exceptional problem-solving skills, excellence time management and stakeholder management skills
Key Responsibilities
1. UAT Planning and Strategy

• Develop and implement a comprehensive UAT strategy and plan for the TPRM project.
• Define UAT scope, objectives, and criteria for success in collaboration with project stakeholders.
• Identify and document UAT resource requirements, including necessary tools and environments.

2. Test Case Development

• Collaborate with business analysts, process owners, and technical teams to understand system and process changes.
• Design and develop detailed UAT test cases, scripts, and scenarios based on business requirements and use cases.
• Ensure test cases cover all functional and integration aspects of the system changes.

3. Test Execution and Management

• Coordinate and manage the execution of UAT activities, including scheduling, resource allocation, and progress tracking.
• Coordinate with Data team for data upload required during UAT
• Manage the data requirements with Users for effective UAT execution
• Lead a team of business users and testers in executing test cases and documenting results.
• Upload the test evidences in ADO for respective User story
• Monitor and report on UAT progress, including defects, issues, and test coverage.

4. Issue Resolution and Reporting

• Identify, document, and prioritize defects and issues discovered during UAT.
• Work closely with development and technical teams to ensure timely resolution of defects.
• Provide regular status updates and detailed reports to project stakeholders and senior management.

5. Stakeholder Collaboration

• Serve as the primary liaison between business users, project teams, and third-party vendors.
• Facilitate UAT review meetings and walkthroughs with stakeholders to ensure alignment and understanding.
• Gather and incorporate feedback from business users to refine test cases and improve UAT processes.

6. Post-UAT Activities

• Coordinate UAT Closure and obtain Sign Off from all the respective UAT users.
• Conduct post-UAT reviews and lessons learned sessions to identify areas for improvement.
• Ensure all UAT documentation is complete, accurate, and stored appropriately for future reference.

Strategy

• Understand and comply with Group standard policies and guidelines to ensure no breach of the global and bank standards.

Business

• Awareness and understanding of the wider business, economic and market environment in which the Group operates

Processes

• Comprehensive understanding of the end-to-end processes, key scenarios and how different processes interact and integrate with each other to effectively manage the UAT

People & Talent

• Good problem-solving capabilities and execution
• Ability to work under ambiguous business environments to provide clarity and facilitate discussions to reach consensus / business decisions
• Strong scope and accountability management
• Strong regular communication highlighting impediments and requesting help where required / reporting to management on progress
• Proficient in UAT tools and software, such as JIRA, HP ALM, or equivalent
• Strong organizational skills and attention to detail.

Risk Management

• Strong understanding of risk management to effectively identify, assess, and mitigate risks that could impact the UAT process and the overall project.
• Governance
• Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• TPRM Process Owner
• TPRM risk groups
• Supply Chain Management (SCM) Process Owner
• Supply Chain Management (SCM) Product Owner
• Technology & Operations
• Operational & Technology & Cyber Risk (OTCR)
• WRB stakeholder
• CIB stakeholder

Other Responsibilities

• Embed Here for good and Group's brand and values in Strategic Change team

Our Ideal Candidate

• Bachelor's degree in Finance, Economics, Business Administration, or a related field
• 10+ years experience in testing & assurance
• Proficiency in project management tools such as Azure DevOps and Confluence
• Strong understanding of software testing principles, methodologies, and best practices.
• Experience in deliveries using Agile methodology
• Excellent communication, facilitation, and stakeholder management skills.
• Ability to collaborate effectively across functions and geographies in a matrixed environment.
• Results-driven, with a focus on delivering high-quality outputs within tight deadlines.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities.

Role Specific Technical Comptencies

• Technical Competency Name:
• ADO Understanding & working
• Microsoft Excel
• Test automation tools

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments
Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
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