Job Description

• Meets, greets and escorts guests into their assigned room ensuring that all services are extended promptly and efficiently.
• Offers welcome refreshment, packing and unpacking, laundry, shoe-shine services and all other guests\' needs and requests.
• Provides recommendation for wine and dine, entertainment, tourist attractions, concierge services and information.
• Curates MOWOW experiences for guests, resolves guest feedback, serves daily amenities.
• Cooperates closely with the in-room dining and housekeeping team to ensure a seamless private dining and cleaning experience.
• Acts as a link for guests with all other areas of the hotel. Promptly answers any guest calls and emails and communicates with respective departments.
• Addresses any security incidents and complaints to the Head Butler and reacts proactively when suitable and appropriate.
• Familiar with room amenities, layout of categories of rooms, facilities and services available in the hotel.
• Promotes and upsells a higher category of room and hotel food and beverage outlets.
• Offers assistance for departure arrangements and provides fond farewell.
• Maintains a friendly rapport with all guests to ensure repeat business and goodwill.
• Well-versed with Mandarin Oriental Hotel Group goals and information.

Job Requirements:

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma in Business/Hospitality/Tourism/Hotel Management or equivalent.
• Good communication and interpersonal skills
• Enjoys interacting with guests and working in a fast paced environment
• Candidate must be able to work rotationary shifts, weekends and holidays

Apply NowFirst Name (required) 81596dceLast Name (required) 528edfceEmail (required) e6501354Apply Please wait... DoneThank youThe Palace Butler will be responsible for providing personalized services to hotel guests such as wakeup calls, newspaper delivery, and shoeshine, in a friendly and caring manner according to policies and procedures and LQA standards.Quality responsibilities: Analyse Quality scores Organize internal Quality Audits and evaluate performance Communicate quality results and scores to all colleagues Provide recommendations for action plans to improve quality scores and performance...We are looking for a waiter/tress for our restaurantSign up for Job AlertsPlease indicate your department, category and hotel preferences and we will email you regular job alerts.First Name (required) a08b1812Last Name (required) 4d002f99Email (required) 9d0649fdJob Alert 2a18a7c6Departments 374ab8ad Departments ad8ade83Categories 71f91531 Categories 3b8f03cbHotel/Offices 5f0d70a3 Hotel/Offices a30c6e02Send Please wait... DoneThank youThis website uses cookies.We use cookies to personalise content such as job recommendations, and to analyse our traffic. You consent to our cookies if you click \xe2\x80\x9cI Accept.\xe2\x80\x9d If you click on \xe2\x80\x9cI Do Not Accept\xe2\x80\x9d then we will only use strictly necessary cookies, and you may have a deteriorated user experience. You can change your settings by clicking on the \xe2\x80\x9cMy Settings\xe2\x80\x9d link on the top right of your device.to read our Cookie Policy.to read our full Privacy Policy.I do not accept I acceptMandarin Oriental Hotel Group8th Floor, One Island East, Taikoo Place 18 Westlands Road, Quarry Bay, Hong Kong

Mandarin Oriental