Conduct meet and greet procedures for VIP guests, offering assistance as they arrive, accompanying them on and off the premises with established service criteria and standard operating protocols
Deliver a personalized service by anticipating the unique needs of each guest, documenting their preferences, promptly addressing their requests in adherence to service benchmarks
Engage in collaborative efforts with the housekeeping team to maintain the impeccable cleanliness and organization of butler suites, actively participating in suite setup, daily amenity arrangements
Forge partnerships with in-room dining services to seamlessly coordinate guest preferences and requirements
Effectively address guest inquiries and requests, swiftly researching solutions when necessary, and liaising with relevant departments to ensure comprehensive assistance
Proficiently handle any negative feedback or challenges expressed by guests, swiftly addressing issues and escalating them as appropriate
Job Requirements:
Having a good command of spoken Mandarin to liaise with Mandarin speaking client(s).
Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.
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**We regret to inform that only shortlisted candidates would be notified.
Lim Jing Yi (Gennie)
Registration Number: R23116699
EA License No: 06C2859
MCI Career Services Pte Ltd
Company information
Registration No.
200701947W
EA No.
06C2859
Employer questions
Your application will include the following questions:
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