Cafe Manager / Cafe Assistant Manager

The Cafe Manager / Assistant Manager organizes daily operations, oversees the cafe revenue, and motivates our staff to provide excellent customer service. To be successful in this role you should have related work experience with various roles in the F&B industry. Ultimately, your role should help to increase profitability, boost customer engagement and turn our cafe into the talk of town.

Company Background Knots Cafe is a lifestyle cafe that provides service of fresh food, flowers and furniture. Opened in 2016, Knots has grown and diversified into not just a cafe but an event-hosting business venture as well. We pride ourselves on our friendly working environment and strong team spirit. More information at https://www.knotscafeandliving.com/ ( NOTE : This is a NON-Halal Cafe )

Job Scope

• Manage day-to-day operations of the cafe

• Advise and guide staff on the best ways to resolve issues with customers and deliver excellent customer service

• Engage in the process of staff hiring ( resumes selection and interviewing )

• Train employees on drinks preparation and proper use of coffee equipment

• Coordinate with vendors and order supplies

• Maintain updated records of daily, weekly and monthly revenues and expenses

• Add new menu items based on seasonality, together with the Head Chef

• Nurture friendly relationships with customers to increase loyalty and boost our reputation

• Generate events and promotions to boost cafe revenue

• Adhere and enforce employee-compliance with health, safety, and sanitation standards
  

Requirements

• Diploma in Business Management or Hospitality & Tourism, with 2-5 years of F&B service industry experience, or equivalent

• Excellent leadership skills, experience leading a team

• Working knowledge of general restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security

• Strong interpersonal and communication skills

• Possess the ability to manage operating costs in accordance with budgets

• Comfortable in working independently as well as with the management; setting priorities and delegating tasks as needed

• Organized and detail-oriented

• Able to start work immediately
  

Benefits

• Welfare benefits and annual gatherings

• Staff meals provision

• Birthday Leave and voucher

• Child-education benefits

• Staff discounts on food, cafe merchadise and flowers

• Medical Benefit / Incentive

• Performance Bonus
  

Location Paya Lebar (5-7 min walk from MACPHERSON MRT Station)